Joy Plackett
La Salle
Summary
Proactive greeter and security personnel with strong organizational and communication skills. Experienced in fostering positive interactions while ensuring safety. Committed to creating a welcoming atmosphere and enhancing operational efficiency.
Overview
19
19
years of professional experience
Work History
Greeter/Security
LaSalle Peru Township High School
LaSalle
2023.11 - Current
- Welcomed students and visitors at the school entrance with a friendly demeanor.
- Provided information about school events and programs to parents and guests.
- Assisted students in finding their classrooms and navigating the campus.
- Monitored entry points to ensure safety and security of all individuals.
- Maintained a clean and organized reception area for a positive first impression.
- Answered front desk phones.
- Maintained positive working relationship with fellow staff and management.
- Recognized security risks to properly handle situations.
Floral Manager
Hy-Vee Inc.
Peru
2012.09 - 2023.11
- Managed floral department operations and daily staffing schedules.
- Oversaw inventory management and product ordering for fresh flowers.
- Designed floral arrangements for various occasions and customer requests.
- Trained and mentored team members on floral care techniques.
- Collaborated with vendors to maintain quality standards and pricing.
- Ensured compliance with safety regulations in the floral department.
- Developed promotional displays to enhance customer engagement and sales.
- Provided exceptional customer service by offering personalized recommendations.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Resolved conflicts between staff members or customers in a professional manner.
Kitchen Clerk
Hy-Vee Inc.
Peru
2007.07 - 2012.09
- Guided customers in product selection and addressed inquiries to ensure satisfaction.
- Prepared food items according to recipes and instructions.
- Prepared food items following safety and quality standards.
- Operated kitchen equipment such as slicers and mixers.
- Maintained cleanliness and organization of the kitchen area.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Facilitated quick location of merchandise for customers, improving shopping experience.
Education
High School Diploma -
Albia Community High School
Albia, IA1990-05
Skills
- Customer service
- Emergency response
- Conflict resolution
- Crisis management
- Risk assessment
- Attention to detail
- Organizational skills
- Time management
- Effective communication
- Effective problem solving
- Team player mentality
- Welcoming demeanor
- Reliability and punctuality
- Strong work ethic
- Professional appearance
- Patience and composure
- Crisis management
- Patience and composure
Timeline
Greeter/Security
LaSalle Peru Township High School
2023.11 - Current
Floral Manager
Hy-Vee Inc.
2012.09 - 2023.11
Kitchen Clerk
Hy-Vee Inc.
2007.07 - 2012.09
High School Diploma -
Albia Community High School