Jowana Calloway
Chicago,IL
Summary
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Overview
7
7
years of professional experience
Work History
Retail Supervisor
Aramark
08.2023 - Current
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- I placed orders, input inventory, make sure everyone's time is correct in kronos and use outlook for all my important mail and invoices.
Customer Service Representative
Xfinity Comcast
06.2021 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Processing Clerk
USPS, United States Postal Service
11.2020 - 07.2023
- Reduced document processing time by streamlining data entry procedures and implementing standardized templates.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
Shift Supervisor
Starbucks
01.2020 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
Customer Service Representative
Chicago Transit Authority, CTA
02.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
CICS Longwood
Chicago, IL06-2013
Skills
- Task delegation
- Inventory control
- Store organization
- Staff training and development
- Customer service management
- Store operations
Languages
English
Full Professional
Timeline
Retail Supervisor
Aramark
08.2023 - Current
Customer Service Representative
Xfinity Comcast
06.2021 - 08.2023
Processing Clerk
USPS, United States Postal Service
11.2020 - 07.2023
Shift Supervisor
Starbucks
01.2020 - 11.2020
Customer Service Representative
Chicago Transit Authority, CTA
02.2018 - 01.2020
High School Diploma -
CICS Longwood
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