Jovany Jacinto
Orland Park
Summary
Knowledgeable service technician with experience in the glass industry. Very detail-oriented with proven history of installations and customer service to offer quality resolutions and consistent customer satisfaction.
Overview
7
7
years of professional experience
Work History
Field Service Engineer
Pat Mooney Saws
09.2023 - Current
- Performed onsite installation, modifications and maintenance of CNC Saw machinery.
- Repaired and calibrated systems
- Scheduled service calls according to customer location and urgency of need.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Trained customers on operating procedures and maintenance
- Worked with Mitsubishi vfd drives and syntec HMI
Field Service Technician
Matodi
03.2021 - 09.2023
- Installed glass edger and washer equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Technical support via phone call, email or on-site
- Assisted with parts and tooling sales
- Wrote and revised maintenance procedures in spanish
- Worked with machinery with electrical, pneumatic and mechanical parts
- Worked with yaskawa and omron drives, phoneix contact hybrid contractors.
Maintenance Technician
Handcraft Services
08.2020 - 03.2021
- Operated varied hand and power tools to complete repairs.
- Troubleshot Laundry equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Monitored and documented work maintenance logs
- Rewired and replaced faulty electrical components in equipment.
- Repaired and replaced pumps, valves and motors.
- Conducted inspections of facility and equipment
Weld Technician
Deere-Hitachi
06.2019 - 08.2020
- Maintained tools and equipment for welding team.
- Diagnosed and corrected mechanical faults prior to welding.
- Fabricated and welded mild steel to form parts used in production processes.
- Welded in horizontal, vertical and overhead positions
- Operated and set up robotic welder
- Documented daily work on work and production logs.
- stick, Mig and arc welding experience
Welder/fabricator
Modern Machine And Metal Fab
06.2016 - 06.2019
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Prepared welding equipment to perform advanced welding work.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Welded stainless, aluminum and mild steel
- Proficient in blueprint reading
- operated various machines such as drill press, sheer, punch press and cnc press break.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC06.2012
Skills
- Installation and Repair
- Service Call Response
- Spanish Speaking
- Service Reports
- Diagnosis and Troubleshooting
- Welder
- Microsoft Office
- Customer Relations
Timeline
Field Service Engineer
Pat Mooney Saws
09.2023 - Current
Field Service Technician
Matodi
03.2021 - 09.2023
Maintenance Technician
Handcraft Services
08.2020 - 03.2021
Weld Technician
Deere-Hitachi
06.2019 - 08.2020
Welder/fabricator
Modern Machine And Metal Fab
06.2016 - 06.2019
High School Diploma -
East Forsyth High School
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