Jovan Cady
Chicago,IL
Summary
Dedicated below wing airlines services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable and real go-getter.
Overview
10
10
years of professional experience
Work History
General Manager
Cargo Handling Services
05.2022 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Operational Account Supervisor
Emery Air
12.2021 - 06.2022
- Contributed ideas to concept development, strategic planning and business operations.
- Developed and deepened relationships with key customers by closely monitoring projects, providing information and resolving concerns.
- Examined details of every account project and requirement, communicating concerns regarding quality or logistical limitations of expected procedures.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Ramp Manager
Maestro International Cargo
03.2021 - 12.2021
- Coordinated day-to-day schedules,tasks and positions for ground crew.
- Led and managed projects to support logistics efforts and plans.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Consistently met company and department objectives within budget and time constraints.
- Assessed needs and allocated resources to meet demand.
- Recruited top talent through interviews and personnel recommendations.
- Established lasting relationships with clientele through effective issue resolution and negotiation, boosting business opportunities.
Ramp Manager
Total Airport Services
10.2014 - 03.2021
- Created positive work environment for employees and delivered exceptional customer service.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Maintained safety and security of ramp operation.
Skills
- Quality control
- Budget controls
- Project planning and scheduling
- Policy development
- Staff training and development
- Arrival/departure procedures
- Resource planning
- Leadership and team building
Timeline
General Manager
Cargo Handling Services
05.2022 - Current
Operational Account Supervisor
Emery Air
12.2021 - 06.2022
Ramp Manager
Maestro International Cargo
03.2021 - 12.2021
Ramp Manager
Total Airport Services
10.2014 - 03.2021
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