Jourdan Wilson
Shiloh
Summary
Result-driven professional with a robust track record, specializing in enhancing operational efficiency and elevating patient satisfaction through strategic project management and innovative scheduling solutions. Proficient in utilizing EPIC, MS, and Dentrix systems, coupled with exceptional problem-solving capabilities, and interpersonal communication skills, to streamline processes. Recognized for mentoring staff and creating a collaborative work environment while being committed to driving organizational success by implementing forward-thinking strategies and maintaining meticulous attention to detail, ensuring seamless operations and patient satisfaction.
Overview
5
5
years of professional experience
Work History
Business Assistant
Green Mount Family Dentistry
O'Fallon
08.2024 - Current
- Oversaw all aspects of day-to-day practice operations, including front desk reception, appointment scheduling, billing and coding, auditing, and insurance verification.
- Coordinated communication between healthcare providers and administrative staff.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Developed training materials for new and current staff on procedures and systems.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
Medical Referral Specialist
HSHS Physician Enterprise
O'Fallon
02.2023 - 07.2024
- Coordinated patient referrals to specialists within the healthcare network.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
- Prepared referral documents containing patient information, diagnosis codes, treatment plans, and provider information.
- Analyzed referral metrics to identify bottlenecks, utilizing data-driven insights to optimize processes, and drive measurable improvements in service delivery.
- Executed comprehensive reviews of insurance requirements for referrals, ensuring compliance, and minimizing delays in patient treatment.
Program Assistant
Intergovernmental Grants Department
Belleville
09.2022 - 02.2023
- Assisted in coordinating comprehensive research for grant applications, informing funding requests for LIHEAP and strategic program development.
- Maintained comprehensive records of grant proposals and awarded funds for transparency.
- Reviewed project documentation to ensure compliance with intergovernmental regulations and standards.
Administrative Medical Assistant
Quantum Vision Centers | Surgery Center
O'Fallon
02.2021 - 05.2022
- Assisted medical staff with patient intake and documentation processes.
- Maintained patient medical records and insurance information, ensuring compliance with HIPAA.
- Processed payments from patients or third-party payers using electronic payment systems.
- Scheduled patient appointments and managed daily office calendars.
Education
BBA - Human Resources Management
University of Illinois At Springfield
Springfield, Illinois, ILSkills
- Dentrix
- EPIC
- Microsoft Office Suite Proficiency
- Cross-Functional Team Leadership
- Employee Training
- Project Management
- Satori Alternative to Managing Aggression (SAMA)
- Insurance Verification and Billing
- Accounts Receivable/Payment Processing
- Data analysis
- Operational Streamlining
- EMR Software
- CPR/AED
Timeline
Business Assistant
Green Mount Family Dentistry
08.2024 - Current
Medical Referral Specialist
HSHS Physician Enterprise
02.2023 - 07.2024
Program Assistant
Intergovernmental Grants Department
09.2022 - 02.2023
Administrative Medical Assistant
Quantum Vision Centers | Surgery Center
02.2021 - 05.2022
BBA - Human Resources Management
University of Illinois At Springfield