Jourdan Thomas
Calumet City
Summary
Certified Medical Assistant with extensive experience in geriatric and chronic care populations, including dementia care, primary care, cardiology, and home health. Currently completing a Bachelor of Science in Healthcare Management with a strong foundation in clinical workflows, care coordination, telehealth, and patient support. Experienced in working with interdisciplinary teams, managing patient documentation, and supporting continuity of care in both clinical and home-based settings. Seeking opportunities for growth into healthcare operations, care coordination, or program support roles within geriatric and value-based care settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Home Health Caregiver – Dementia Care
Addus Home Health Care
06.2024 - Current
- Provided in-home dementia care focused on safety, daily living support, and routine consistency
- Assisted with personal care, mobility, medication reminders, and meal preparation
- Observed and documented behavioral and cognitive changes and communicated concerns to family and healthcare providers
- Coordinated appointments, transportation, and daily care needs to support continuity of care
- Used dementia-appropriate communication techniques to reduce agitation and improve engagement
- Provided dementia education to caregivers, families, and staff
- Supported quality improvement initiatives tied to census growth and care outcomes
Certified Medical Assistant
Oak Street Health
10.2024 - 02.2025
- Interview patients, obtain medical histories, and prepare patients for examinations
- Measure and document vital signs and clinical data in EMR systems
- Perform phlebotomy, basic laboratory testing, and specimen preparation
- Administer injections and medications as directed by providers
- Support diagnostic testing, including EKGs, Dementia Assessments, Spirometry Assessment.
- Assist with telehealth visits and care coordination for chronic and geriatric patients
Certified Clinical Medical Assistant
Franciscan Physician Network
04.2023 - 02.2024
- Educated patients on medication management and treatment plans, improving adherence to therapies.
- Collaborated with nursing staff to monitor vital signs, ensuring timely interventions when necessary.
- Implemented inventory management practices for medical supplies, reducing waste and costs.
- Trained new hires on clinical protocols and office procedures, fostering a knowledgeable team environment.
- Phlebotomy, Standard POCTs
- Chronic Illness Patients, Dementia Assessments.
Certified Clinical Medical Assistant
Florida Cardiology
01.2022 - 02.2022
- Assisted in patient intake procedures, ensuring accurate medical history documentation.
- Supported healthcare providers during examinations and procedures, enhancing patient care delivery.
- Maintained cleanliness and organization of exam rooms, promoting a safe environment for patients.
- Scheduled appointments using electronic health record (EHR) systems, optimizing clinic workflow.
Education
Bachelor of Science - Healthcare Management
South University Savannah
GA09.2026
Associate of Science - Medical Assisting
South University Savannah
GA03.2023
High School Diploma -
Morgan Park High School
Chicago, IL06.2019
Skills
- Geriatric & Dementia Care
- Chronic Care Support
- Care Plans
- Patient Observation
- Phone Triage
- Medication Support
- EMR/EHR (Epic)
- Documentation Review
- Appointment Scheduling
Clinical & Care Coordination
Healthcare Operations
- Insurance Verification
- Medical Billing & Coding (ICD-10, CPT)
- Telehealth Support
- HIPAA Compliance
- Time Management
- Organizational Skills
- Public Speaking
- Microsoft Excel
- Typing 80 WPM
Professional Skills
Certification
- Certified Clinical Medical Assistant (CCMA / NCMA)
- BLS, CPR, AED, First Aid
- Medical Billing & Coding
Timeline
Certified Medical Assistant
Oak Street Health
10.2024 - 02.2025
Private Home Health Caregiver – Dementia Care
Addus Home Health Care
06.2024 - Current
Certified Clinical Medical Assistant
Franciscan Physician Network
04.2023 - 02.2024
Certified Clinical Medical Assistant
Florida Cardiology
01.2022 - 02.2022
Bachelor of Science - Healthcare Management
South University Savannah
Associate of Science - Medical Assisting
South University Savannah
High School Diploma -
Morgan Park High School