JOSUE TAMAYO
Wadsworth
Summary
Highly motivated employee with detail orientated skills desiring to take new challenges. Strong work ethic, adaptability and exceptional communication skills. Proficient at working effectively unsupervised and willing to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program & Quality Assurance Specialist
Wisconsin Community Services
Milwaukee, WI
08.2025 - Current
- Conducted audits of internal processes to assess adherence to quality management systems and procedures.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Support VP with monthly and annual program reporting
- Assist with auditing different departments and completing a spreadsheet with all the necessary information for county and state requirements
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Work with multiple management staff to ensure all QA reports and findings are discussed
Electronic Monitoring/Drug Testing Technician
Wisconsin Community Services
Waukesha, WI
03.2024 - 08.2025
- Submit compliance reports to appropriate parties, including but not limited to, Judiciary, DA's office, defense attorneys, CAM participants, and pretrial supervision staff.
- Work with all WCS program staff involved within the EM and Drug Testing Unit and all external customers, providing high quality customer service.
- Report all reports and violations in a timely manner according to program protocols
- Collaborate and coordinate with the Director of EM, regarding any concerns with the daily operations and the development of SCRAM CAM program.
- Assist in the rotating on call after hours line for the Waukesha County Sheriff Dept. EM Program
Correctional Officer
Racine County Sheriffs Office
01.2024 - 03.2024
- Maintain security and safety of the County Jail including gaining and maintaining physical control of inmates.
- Conduct administrative tasks, including the processing of admission and release paperwork and entering charges of inmates in the jail via computer entry, process all other paperwork including State Probation office, courts, and other agencies, and maintaining computer logs.
- Prepare all necessary reports and documents related to duties.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Detected potential threats and quickly defused conflicts.
Electronic Monitoring/Drug Testing Technician
Wisconsin Community Services
05.2021 - 01.2024
- Processed paperwork associated with each individual's test result accurately within established timeframes.
- Submit compliance reports to appropriate parties, including but not limited to, Judiciary, DA's office, defense attorneys, CAM participants, and pretrial supervision staff.
- Work with all WCS program staff involved within the EM and Drug Testing Unit and all external customers, providing high quality customer service.
- Report all reports and violations in a timely manner according to program protocols
- Collaborate and coordinate with the Director of EM, regarding any concerns with the daily operations and the development of SCRAM CAM program.
Package Handler
Fed Ex Ground
09.2020 - 05.2021
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Protected company inventory by maintaining and organizing storage areas.
Delivery Driver
Panera Bread
03.2018 - 03.2020
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered rush merchandise on tight schedules to meet customer targets.
Education
Bachelor of Arts - Criminal Justice
University of Wisconsin - Parkside
Kenosha, WI12-2019
High School Diploma - undefined
St. Joseph Catholic Academy
Kenosha05-2015
Skills
- Microsoft Office
- Documentation and Reporting
- Outlook
- Verbal and Written Communication
- Observation
- Excellent Problem Solver
Certification
SCRAM Systems certification
Languages
Spanish
Professional Working
Timeline
Program & Quality Assurance Specialist
Wisconsin Community Services
08.2025 - Current
Electronic Monitoring/Drug Testing Technician
Wisconsin Community Services
03.2024 - 08.2025
Correctional Officer
Racine County Sheriffs Office
01.2024 - 03.2024
Electronic Monitoring/Drug Testing Technician
Wisconsin Community Services
05.2021 - 01.2024
Package Handler
Fed Ex Ground
09.2020 - 05.2021
Delivery Driver
Panera Bread
03.2018 - 03.2020
High School Diploma - undefined
St. Joseph Catholic Academy
Bachelor of Arts - Criminal Justice
University of Wisconsin - Parkside