Josue Morales
Chicago
Summary
Dynamic sales professional with a proven track record of driving revenue growth in retail environments, emphasizing exceptional customer interaction and satisfaction. Recognized for reliability and adaptability, consistently responding to evolving customer needs and market trends. Strong communication and collaboration skills foster teamwork and contribute to achieving ambitious sales targets. Committed to delivering results while enhancing the overall customer experience.
Overview
7
7
years of professional experience
Work History
Sales Associate
Sherwin-Williams Paint Store
Chicago, IL
04.2023 - Current
- Maintained organized inventory, ensuring accurate stock levels and timely replenishment.
- Operated point-of-sale system, processing transactions efficiently and accurately.
- Trained new associates on store procedures and product knowledge to enhance team performance.
- Collaborated with management to implement promotional displays, increasing customer engagement.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Assisted with opening contractor and DIY accounts and logged weekly calls.
- Assisted with opening and closing the store and handling deposits.
Paint Associate
Home Depot
Chicago, IL
02.2022 - 08.2022
- Engaged with customers to learn about nature and scope of projects and offer input regarding color matching, paint selection and primer or finish options appropriate to objectives.
- Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents, and caulk to offer customized recommendations for customer projects.
- Trained new associates on paint department operations and customer service best practices for improved efficiency.
- Oversaw daily operations in the paint department, streamlining workflows to enhance productivity and service quality.
- Provided comprehensive guidance on surface preparation, priming, painting techniques, and proper tool usage for optimal results.
Service Porter
Berman Subaru of Chicago
Chicago, IL
06.2021 - 02.2022
- Maintained grounds, buildings and organized vehicle lot and storage areas.
- Provided transport for customers and dealership personnel.
- Managed vehicle inventory and ensured proper organization of service area
- Assisted technicians by preparing workstations and maintaining cleanliness
- Coordinated customer vehicle drop-off and pick-up procedures for seamless service experience
- Trained new porters on operational procedures and best practices for efficiency
- Enhanced customer satisfaction by providing timely assistance and addressing inquiries promptly
Server Shift Leader
Holiday Inn
Skokie, IL
10.2019 - 11.2020
- Supervised serving staff to drive high level of hospitality and food excellence.
- Directed and assisted in general dining room cleaning and sanitation.
- Provided exceptional service to a high volume of daily customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Associate of Science - Computer Science
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05-2027
High School Diploma - undefined
Cics North Town Academy
Chicago, IL05-2020
Skills
- Relationship building
- Exceptional customer service
- Teamwork and collaboration
- Safety Management
- Skills Performance Improvements
- Adaptable and flexible
- POS system operation
- Sales strategies
- Business development
- Strong communication skills
LANGUAGES
English: Native/ Bilingual
Spanish: Native/ Bilingual
Timeline
Sales Associate
Sherwin-Williams Paint Store
04.2023 - Current
Paint Associate
Home Depot
02.2022 - 08.2022
Service Porter
Berman Subaru of Chicago
06.2021 - 02.2022
Server Shift Leader
Holiday Inn
10.2019 - 11.2020
High School Diploma - undefined
Cics North Town Academy
Associate of Science - Computer Science
City Colleges of Chicago - Wilbur Wright College