Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josue Hernandez

Chicago

Summary

Dynamic and dedicated former Police Officer with the City of Chicago Police Department, skilled in conflict de-escalation and community engagement. Proven track record in crime prevention and emergency response, effectively reducing criminal activity through proactive policing. Committed to integrity and building strong relationships within the community while maintaining high standards in report writing and evidence collection.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Police Officer

City Of Chicago Police Department
04.2023 - Current

Enforced laws at state, local, and federal levels to ensure public safety.

Managed over 20 emergency calls per week, ensuring thorough preliminary inquiries and detailed case reports.

Patrolled designated areas to prevent criminal activities and maintain a visible presence.

Exhibited sound judgment in high-pressure situations.

Promoted positive interactions to build stronger police-community relationships.

Conduct traffic enforcement, accident investigations, and issue citations as required.

  • Supported investigations by gathering information and documenting incidents accurately.
  • Collaborated with fellow officers to maintain a secure environment during events and gatherings.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Secured crime scenes, gathered evidence, and questioned witnesses.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
  • Reduced criminal activity in assigned areas through proactive policing and community engagement.
  • Investigated and reported crimes, accidents, offenses, and damage to property.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Conducted preliminary investigations at scenes of major crimes.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.

Fulfillment

Target
06.2020 - 03.2023


  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Accurately picked, packed, and fulfilled 100+ customer orders per shift to meet strict productivity goals.

• Maintained one of the lowest INF (item not found) rates on the team, exceeding company standards.

• Supported guests on the sales floor with product inquiries and problem resolution.

• Collaborated with cross-functional teams to optimize inventory management and workflow efficiency.

Busser

Giordanos Family Restaurant
01.2019 - 12.2019
  • Assisted servers with timely delivery of food and beverages to enhance customer satisfaction.
  • Maintained cleanliness of dining area, ensuring an inviting atmosphere for guests.
  • Collaborated with kitchen staff to ensure efficient service flow during peak hours.
  • Set up and cleared tables promptly, optimizing turnaround time between customers.
  • Monitored inventory levels of utensils and supplies, reporting shortages to management.
  • Supported training of new bussers on restaurant procedures and best practices.
  • Responded promptly to customer requests, contributing to a positive dining experience.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Dish Washer

Portillos Restaurant
01.2018 - 12.2018
  • Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
  • Sorted and organized dishware, ensuring efficient workflow during peak service times.
  • Collaborated with kitchen staff to streamline dish retrieval and storage processes.
  • Maintained inventory of cleaning supplies, notifying management of low stock levels.
  • Followed health and safety protocols to uphold food safety regulations consistently.
  • Implemented time-saving methods for loading and unloading dish racks efficiently.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.

Education

Associate of Arts - Criminology

University of Illinois At Chicago
Chicago, IL
01.2023

Skills

  • Report writing
  • Integrity and honesty
  • Conflict de-escalation
  • Relationship building and management
  • De-escalation techniques
  • Patience and empathy
  • Community engagement
  • Criminal investigations
  • Planning and coordination
  • Emergency management
  • Community relations
  • Crisis intervention and deescalation
  • Emergency vehicle operation
  • Criminal law
  • Police reports
  • Emergency response
  • Mental resilience
  • Case management
  • Crime prevention
  • Surveillance
  • Evidence collection protocols
  • Traffic laws
  • Emergency planning
  • Crime scene processing
  • CPR/First aid certified
  • Patrol procedures
  • Investigative skills
  • First aid
  • Weapons training

Certification

CPR certified


Illinois law enforcement Certified 2023

900 hours of training covering areas such as firearms, control tactics, physical fitness, and law enforcement driving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Police Officer

City Of Chicago Police Department
04.2023 - Current

Fulfillment

Target
06.2020 - 03.2023

Busser

Giordanos Family Restaurant
01.2019 - 12.2019

Dish Washer

Portillos Restaurant
01.2018 - 12.2018

Associate of Arts - Criminology

University of Illinois At Chicago
Josue Hernandez