JOSSELYN CASTRO
WESTCHESTER
Summary
Detail-oriented property operations professional seeking a lease administration role, leveraging experience in invoice processing, vendor coordination, and maintaining accurate lease-related data. Committed to ensuring financial accuracy, resolving discrepancies, and supporting efficient portfolio management.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
ICM Properties
04.2017 - Current
- Coordinated lease documentation preparation and execution, maintaining accurate records in property management systems.
- Oversaw daily operations of residential and commercial properties, ensuring high occupancy rates and tenant satisfaction.
- Coordinated vendor contracts and services, optimizing cost efficiency and service quality for property maintenance.
- Conducted regular audits of lease agreements, identifying discrepancies and initiating corrective actions promptly.
- Processed invoices and expense reports accurately, adhering to company policies.
- Established strong landlord-tenant relationships through open communication channels and proactive issue resolution strategies.
Administrative Assistant
Dayton Street Properties
05.2016 - 04.2017
- Advertised vacant properties and met potential tenants, assessed their applications in accordance with anti-discrimination laws.
- Collected rent and other fees from tenants.
- Created reports of properties financial status, occupancy and expiring leases to owners.
- Assisted with maintenance request and complaints.
- Processed invoices and managed vendor payments to ensure timely disbursement.
Insurance Agent
State Farm Insurance
05.2012 - 05.2016
- Evaluated risk factors and provided accurate policy recommendations to clients.
- Streamlined claim processing procedures, improving turnaround times and customer service outcomes.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
Associate of Science -
Harold Washington College
Chicago, ILHigh School Diploma -
Proviso West High School
Hillside, ILSkills
- Lease administration
- Vendor & Tenant Coordination
- Data Management & Accuracy
- Systems: Yardi, Appfolio Microsoft Excel, Microsoft Office
- Organization
- Multi-tasking
- Bilingual – fluent in English and Spanish
Timeline
Assistant Property Manager
ICM Properties
04.2017 - Current
Administrative Assistant
Dayton Street Properties
05.2016 - 04.2017
Insurance Agent
State Farm Insurance
05.2012 - 05.2016
Associate of Science -
Harold Washington College
High School Diploma -
Proviso West High School