Josline D Solat
Chicago
Summary
Experienced with client support and care. Utilizes empathetic communication to address and resolve client concerns. Track record of adapting to dynamic client needs and ensuring satisfaction.
Overview
3
3
years of professional experience
Work History
Care Representative
Rincon Family Service
02.2025 - 04.2025
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient data, ensuring confidentiality and privacy protection at all times.
Beauty Advisor
Sephora
07.2024 - 12.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Cashier Team Lead
Lou Malnatis Pizzeria
04.2023 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
Walmart
08.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
Champs Sports
01.2022 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Education
Attending
Ombudsman
Skokie, ILSkills
- Email communication
- Call center experience
- Follow-up skills
- Typing speed
- Customer service
- Multitasking and organization
- Patient check-in
- Money handling
- Patient registration
- Data entry
Timeline
Care Representative
Rincon Family Service
02.2025 - 04.2025
Beauty Advisor
Sephora
07.2024 - 12.2024
Cashier Team Lead
Lou Malnatis Pizzeria
04.2023 - 08.2024
Cashier
Walmart
08.2022 - 12.2022
Retail Sales Associate
Champs Sports
01.2022 - 09.2022
Attending
Ombudsman
Similar Profiles
Delilah MuldrowDelilah Muldrow
Residential Advisor at Rincon Family ServiceResidential Advisor at Rincon Family Service
Patricia Lathan-CulbertsonPatricia Lathan-Culbertson
Certified Addiction Counselor at Rincon Family ServiceCertified Addiction Counselor at Rincon Family Service
Christian BurgosChristian Burgos
Outreach Coordinator at Rincon Family ServicesOutreach Coordinator at Rincon Family Services