Joslin Russotto
Naperville
Summary
Dynamic professional with a proven track record in relationship building and critical thinking, honed at TJ Max and as a Private Nanny. Excelled in creating engaging environments and achieving targets through exceptional organizational skills and creative thinking. Demonstrates a strong ability to foster connections and solve problems, ensuring client satisfaction and developmental success.
Overview
4
4
years of professional experience
Work History
Private Nanny
Nanny Services
Plainfield, IL
05.2023 - Current
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Implemented daily routines for optimal child development and created a structured environment.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children everyday skills and language.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Led indoor and outdoor activities to entertain and occupy children.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Played games, worked on puzzles, and read books to young children.
Sales Associate
TJ Max
Naperville, IL
04.2021 - 05.2023
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Built relationships with customers to encourage repeat business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Associates - Business
College of DuPage
Glen Ellyn, ILSkills
- Relationship building
- Schedule management
- Toddler care experience
- Activity planning
- Positive reinforcement
- Language skills
- Problem-solving
- Time management
- Dependable and responsible
- Creative thinking
- Critical thinking
- Organizational skills
- Good decision making
- Excellent communication
- Computer use
- Teamwork and collaboration
- Task prioritization
- Analytical thinking
- Schedule creation and maintenance
- Promoting good behavior
- Active listening
- Praise and encouragement
- Decision-making
- Multitasking
Timeline
Private Nanny
Nanny Services
05.2023 - Current
Sales Associate
TJ Max
04.2021 - 05.2023
Associates - Business
College of DuPage