Josie Calvert
Macomb
Summary
Hardworking and reliable customer service expert who has hands on experience with working with clients, customers, and fellow employees. Excellent time management skills while keeping in mind the person I am helping, always being empathetic towards their needs while ensuring safety and quality assistance.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Cashier, shift leader, cook
The Full Scoop
Colchester
09.2023 - Current
- Provided excellent customer service while creating orders and managing other employees.
- Performed other duties as assigned by management.
- Handled cash and maintained a balance with the cash registers.
- Opened and closed the restaurant, sometimes by myself.
- Trained new employees.
- Prepared upwards of $60 worth of food at a time.
- I have my food handlers license for Illinois.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
Farm Hand
Orb Agriculture
Macomb
01.2020 - Current
- Maintained farm equipment such as tractors, harvesters, and other machinery.
- Loaded and unloaded trucks with supplies or products from the farm.
- Performed general maintenance tasks around the farm, including repairing fences and buildings.
- Participated in the loading and unloading of harvested products and supplies.
- Assisted in the planting, cultivating, and harvesting of crops, ensuring timely and efficient processes.
Intern
University of Illinois Extension Office
Macomb
09.2023 - 12.2025
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained positive working relationship with fellow staff and management.
- Often created programs or projects for 4-H events.
Receptionist, case manager, office manager
Genesis Garden
Macomb
01.2024 - 08.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises and who called.
- I placed each client into the program they were going to be a part of.
- Delivered mail and other belongings to the unhoused.
- Managed case files for the whole office.
- Talked to many clients one in one to ensure their safety and what the best fit was for them.
Education
Bachelor of Science - Social Work
University of Illinois At Urbana-Champaign
Champaign, IL 08.2024 - 07.2025
Macomb High School
Macomb, ILSkills
- Conflict resolution
- Customer service
- Money handling
- Training and onboarding
- Hospitality and accommodation
- Cell Phone operating
- Case management
- Word
- PowerPoint
- Excel
References
References available upon request.
Timeline
Bachelor of Science - Social Work
University of Illinois At Urbana-Champaign
08.2024 - 07.2025
Receptionist, case manager, office manager
Genesis Garden
01.2024 - 08.2024
Cashier, shift leader, cook
The Full Scoop
09.2023 - Current
Intern
University of Illinois Extension Office
09.2023 - 12.2025
Farm Hand
Orb Agriculture
01.2020 - Current
Macomb High School