Josiah Shuffett
GREENVILLE
Summary
Relationship-driven professional with a background in financial guidance, client advising, and program leadership. Experienced in helping individuals and families navigate complex financial decisions, including educational funding, budgeting, and financial aid processes. Skilled at building trust, communicating financial concepts clearly, and guiding clients through long-term financial planning considerations. Passionate about stewardship, service, and helping individuals make wise financial decisions aligned with their goals and values.
Overview
9
9
years of professional experience
Work History
Director of Esports
Greenville University
01.2023 - Current
- Direct and manage the university’s esports program while simultaneously serving in admissions and student advising roles.
- Key responsibilities include:
- Oversee operations of a competitive program consisting of 20+ students and 8 team leaders.
- Manage scheduling, equipment budgets, and program logistics.
- Mentor students in leadership, organization, and goal-setting.
- Assist prospective students and families in understanding the financial implications of attending college, including scholarships, financial aid, and loan planning.
- Maintain consistent communication with prospective students and families through the decision-making process.
Senior Admissions Representative
Greenville University
05.2021 - Current
- Serve as a primary advisor for prospective students and families navigating the admissions and financial aid process.
- Key responsibilities include:
- Guide students and parents through financial aid packages, scholarship opportunities, and student loan considerations.
- Conduct extensive one-on-one advising conversations to help families evaluate financial options for higher education.
- Maintain relationships with hundreds of prospective students through consistent communication and follow-up.
- Represent the university at high schools, college fairs, and recruitment events across Illinois.
- Assist families in making long-term financial decisions related to education investment.
Student Services Team Lead
Asbury IT Services
08.2017 - 05.2021
- Led a technical service team while developing leadership and client-support skills.
- Key responsibilities include:
- Managed a team of 10 service technicians supporting campus technology operations.
- Provided one-on-one technical and customer support via phone and in person.
- Trained new employees and coordinated team schedules and performance goals.
- Conducted individual meetings with team members to evaluate performance and improve outcomes.
Education
Bachelor's Degree - Bachelor of Arts in Business, Minor in Theology
Asbury University
05-2021
Skills
- Client advising and relationship building
- Financial aid and loan guidance conversations
- Budget discussions and financial decision support
- Strategic planning
- Verbal and written communication
- Decision-making
- Leadership and team management
- Public speaking and presentations
- CRM-style relationship tracking
- Microsoft Office Suite
- Computer troubleshooting and IT support
Core Competencies
- Client Financial Guidance
- Experience advising students and families through financial aid options, loan considerations, and education funding decisions. Skilled at explaining financial concepts in clear, practical terms.
- Relationship Management
- Strong interpersonal skills with extensive experience developing long-term relationships through consistent communication and trust-based advising.
- Communication & Education
- Charismatic communicator capable of translating complex financial information into understandable guidance for individuals and families.
- Leadership & Team Management
- Experience managing teams, coordinating programs, and guiding groups toward shared goals while maintaining strong organizational systems.
- Organization & Technology
- Proficient with Microsoft Office Suite, CRM-style communication systems, and digital communication tools. Strong organizational and time-management skills.
Additional Strengths
- 8+ years of professional customer service and client interaction
- Experience managing teams and organizational operations
- Strong ability to build trust through long-term relationships
- Background in faith-based service and stewardship-oriented leadership
Timeline
Director of Esports
Greenville University
01.2023 - Current
Senior Admissions Representative
Greenville University
05.2021 - Current
Student Services Team Lead
Asbury IT Services
08.2017 - 05.2021
Bachelor's Degree - Bachelor of Arts in Business, Minor in Theology
Asbury University