Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Josiah O'Neal

Lynwood

Summary

Dynamic professional with over 2 years of experience connecting technical and administrative support in high-pressure, client-facing environments. Known for quickly resolving software issues, safeguarding sensitive data with accuracy, and communicating effectively across diverse teams. Tech-savvy and solution-oriented, skilled at streamlining processes, ensuring compliance, and consistently providing exceptional service. Thrives in fast-paced environments, adapts rapidly to new tools and systems, passionate about enhancing user experiences, and contributing to team success through proactive problem-solving and keen attention to detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Support / RBT

Strive ABA Therapy Services
02.2025 - Current
  • Provided first-line support for clinical staff, troubleshooting scheduling and documentation software issues.
  • Maintained confidential records in compliance with HIPAA regulations.
  • Monitored student behavior and provided positive behavior interventions, promoting a positive and inclusive classroom environment conducive to learning.
  • Supported students with special needs in developing and strengthening academic and social skills through targeted interventions and instructional support, resulting in improved academic performance and increased self-confidence.
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.

Trainee – Business Development

RE:WORK TRAINING
04.2024 - Current
  • Assisted with partnership outreach, documenting interactions and feedback for process improvement.
  • Conducted scheduling, follow-up emails, and documentation filing for program outreach.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.

RBT / Paraprofessional

Echo Able Program
05.2024 - 02.2025
  • Streamlined data collection processes, enhancing the accuracy of behavioral tracking.
  • Led social skills group sessions, resulting in measurable improvements in peer interaction.
  • Provided individualized academic support in coordination with educators and IEP plans.
  • Implemented behavioral interventions to create inclusive classroom environments.

Account Executive

Yelp, Inc.
07.2024 - 10.2024
  • Managed client communications, addressing inquiries and resolving issues related to platform usage.
  • Utilized Salesforce CRM to track interactions and ensure timely follow-ups.
  • Collaborated with support teams to escalate and resolve complex client concerns.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

CDL Class A Truck Driver

KLR Carriage
06.2020 - Current
  • Operated heavy-duty commercial vehicles, ensuring timely and compliant delivery of goods.
  • Maintained meticulous records for vehicle inspections and delivery schedules.
  • Communicated with dispatch and clients to optimize delivery routes.
  • Maintained accurate logs for hours driven, distances traveled, and materials transported to comply with federal regulations.

Education

High School Diploma -

Hunter Bolden Academy
01.2017

Skills

  • Technical Support & Troubleshooting
  • CRM Systems & SaaS Platforms
  • Customer Service & Client Relations
  • Help Desk & Ticketing Systems
  • Documentation & Knowledge Base Management
  • Microsoft Office Suite, Google Workspace, Salesforce CRM
  • Windows 10 & 11
  • Active Directory
  • Reinforcement strategies
  • Data collection

Certification

  • Tech Sales Certification – CourseCareers, 2023
  • Registered Behavior Technician (RBT) – Certified, 2024

Timeline

Administrative Support / RBT

Strive ABA Therapy Services
02.2025 - Current

Account Executive

Yelp, Inc.
07.2024 - 10.2024

RBT / Paraprofessional

Echo Able Program
05.2024 - 02.2025

Trainee – Business Development

RE:WORK TRAINING
04.2024 - Current

CDL Class A Truck Driver

KLR Carriage
06.2020 - Current

High School Diploma -

Hunter Bolden Academy

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