Josiah Jaeger
Lake in the Hills
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Timely and situationally aware employee dedicated to supporting productive work environments. Dependable Production Assistant with successful track record handling multiple responsibilities. Hardworking professional eager to pitch in and help.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walgreens
01.2022 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Assistant
Harvest Bible Chapel, Crystal Lake
09.2024 - Current
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- This is a volunteer position.
Production Assistant
Harvest Bible Chapel, Crystal Lake
06.2018 - Current
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Operated slides through ProPresenter to assist and coordinate the congregation.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- This is a volunteer position.
Cashier
Kojacks
08.2020 - 10.2021
- Complete customer orders: cashier orders, phone and online orders.
- Opening and closing the store.
- Taking care of orders from the distributor.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept customer spaces clean, neat and organized for maximum appeal.
Education
Graduate in High School -
Home School
Cary, IL01.2020
Associate of Pre-Engineering - Engineering
Elgin Community College
Elgin, IL05-2028
Skills
- Customer service
- Microsoft Office
- Problem resolution
- Hospitality and accommodation
- Event security
- Cash handling
Accomplishments
- Honor Roll
- Green Belt at AFMA
Timeline
Security Assistant
Harvest Bible Chapel, Crystal Lake
09.2024 - Current
Customer Service Associate
Walgreens
01.2022 - 07.2024
Cashier
Kojacks
08.2020 - 10.2021
Production Assistant
Harvest Bible Chapel, Crystal Lake
06.2018 - Current
Graduate in High School -
Home School
Associate of Pre-Engineering - Engineering
Elgin Community College
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