Josiah Guzman
Chicago
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. With top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Responsible and mature individual with 3 years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
5
5
years of professional experience
Work History
Key Holder
Perfumania
Schaumburg
2022.11 - Current
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Ensured compliance with all company policies and procedures.
- Replenished merchandise displays throughout the store as needed.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Developed extensive product knowledge, growing revenue, and building consumer base.
Host/Lead Barista
Yolk.
Oak Park
2023.04 - 2025.01
- Assisted servers in seating guests by escorting them to their tables.
- Ensured compliance with health and safety regulations within the restaurant.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Training new coming Hosts
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables, delivering food orders and expediting food trays for servers.
Intern
Afterschoolmatters
Chicago
2020.04 - 2022.07
- Assisted with choreography for latin dance performances
- Aided with music production for dances
- Taught/substituted warmups when instructor was either running late or absent
Education
Some College (No Degree) - Music Education
Northeastern Illinois University
Chicago, ILSkills
- Music production
- Instrument playing
- Choreography assistance
- Customer service
- Sales promotion
- Team leadership
- Training and development
- Cash handling accuracy
- Drawer counting
- Front end operations
- Sales proficiency
- Cash handling
Languages
Spanish
Limited
American Sign Language
Limited
Accomplishments
- Graduated High school with High Honors
- Granted the Undergraduate Music Talent Scholarship at NEIU
Affiliations
- Musician: Singing, Rapping, Producing in my own band.
- Open Mic Poet
- Producer/ Editor for “Duty Beyond Duty” Podcast
References
References available upon request.
Timeline
Host/Lead Barista
Yolk.
2023.04 - 2025.01
Key Holder
Perfumania
2022.11 - Current
Intern
Afterschoolmatters
2020.04 - 2022.07
Some College (No Degree) - Music Education
Northeastern Illinois University