Joshua Jeremiah Maborang
Park Ridge
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
14
14
years of professional experience
Work History
Shift Supervisor
Starbucks Philippines
Binan
01.2011 - 09.2024
- During the shift, directs partners to various workstations to reduce bottlenecks and to ensure that speed of service, cleanliness standards, and operational needs are met.
- Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift, to ensure operational excellence, and to improve partner performance.
- Develops positive relationships with the shift team by understanding and addressing individual motivations, needs, and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties, as assigned.
- Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintains a calm exterior presence during high-volume or unusual events.
- Delivers legendary customer service to all customers by acting with a "customer comes first" attitude and connecting with the customer. Discovers and responds to customer needs.
- Assists with new partner training by positively reinforcing successful performance, and giving respectful and encouraging coaching as needed. Provides feedback to the store manager on partners' performance during the shift.
Education
Bachelor of Science - Aircraft Maintenance And Technology
Airlink International Aviation College
Pasay City, Philippines03-2006
Some College (No Degree) - Culinary Arts
Magsaysay Institute of Hospitality Culinary Arts
Manila, Philippines08-2009
Skills
- Effective Listening
- Effective Communication
- Foster Professional Connections
- Analytical Problem Assessment
- Decision Making
- Dispute Resolution
- Quick Learning Ability
- Effective Time Management
- Team Leadership
- Cash Management
- Regulatory Safety Standards
Accomplishments
- Partner of the Quarter
- Shift Supervisor of the quarter
Languages
English
Full Professional
References
References available upon request.
Timeline
Shift Supervisor
Starbucks Philippines
01.2011 - 09.2024
Bachelor of Science - Aircraft Maintenance And Technology
Airlink International Aviation College
Some College (No Degree) - Culinary Arts
Magsaysay Institute of Hospitality Culinary Arts
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