Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Joshua Winterfeldt

Joliet

Summary

Years of maintaining a strong work ethic and personal responsibility have led me to keep a strong, personal drive for personal and professional success. My dedication to my team is equal to my dedication to my clients. I have made swift, difficult, compliant decisions at a moment's notice on a regular basis. These experiences have led me to overcome sudden opportunities for growth throughout my career.

Overview

8
8
years of professional experience

Work History

Assistant Branch Manager

BankFinancial
07.2022 - Current
  • Supporting the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Training and developing new team members in alignment with branch service standards and objectives.
  • Navigating my team through a dynamic workplace that demands accuracy and excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Customer Experience Specialist

Compsych
01.2022 - 05.2022
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Assisted clients with navigating the complicated process of various leaves from work. These included medical, maternity/ paternity, and intermittent leaves.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

Branch Supervisor

HUNTINGTON BANK
09.2017 - 08.2021
  • Maintaining branch standards per corporate, state and federal regulations
  • Continued training of branch employees while encouraging a high level of performance, leading by example
  • As a member of management, helping my team navigate two challenging mergers within a single year
  • Continuing to develop customer service strategies and setting expectations for those strategies to be implemented and maintained

Education

JOLIET JUNIOR COLLEGE
Joliet, IL
01.1995

High School Diploma -

WILMINGTON HIGH SCHOOL
Wilmington, IL
01.1992

Skills

  • Banking

  • Team development

  • Personal and Professional Responsibility

  • Staff education and training

Interests

  • Crafting and DIY Projects
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • I maintained a moderately successful YouTube channel dedicated to exotic pets with a dedicacted following for 4 years

Timeline

Assistant Branch Manager

BankFinancial
07.2022 - Current

Customer Experience Specialist

Compsych
01.2022 - 05.2022

Branch Supervisor

HUNTINGTON BANK
09.2017 - 08.2021

JOLIET JUNIOR COLLEGE

High School Diploma -

WILMINGTON HIGH SCHOOL

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Joshua Winterfeldt