JOSHUA ROSAS
Chicago
Summary
Proactive Multi-Unit Manager/Sales Manager with proven track record in leading diverse teams to achieve operational excellence. Adept at articulating strategies and driving ambitious goals while fostering collaborative environment. Known for assertive decision-making and relentless pursuit of business growth. Recognized for dynamic leadership and ability to stand out in competitive markets.
Overview
10
10
years of professional experience
Work History
Sales Manager
Floor & Decor
01.2023 - Current
- Trained and supervised associates on customer service excellence and strong company culture.
- Provided leadership and mentorship to staff members, leading to improved job performance and morale.
- Delivered excellent customer service, driving quality shopping experiences.
- Maximized sales and long-term profitability to achieve department goals.
Multi-Unit Store Manager
Amazon Go
01.2019 - 01.2023
- Monitored customer service levels throughout each store location in order to identify opportunities for improvement.
- Analyzed sales trends, identified areas of improvement, and developed strategies to maximize profits.
- Communicated effectively with vendors regarding purchasing decisions and product availability.
- Collaborated with corporate office staff in order to maintain brand consistency across multiple stores.
- Developed and implemented comprehensive training programs for store personnel, increasing employee productivity and customer satisfaction.
Home Appliance Sales Associate
Best Buy
03.2016 - 10.2018
- Demonstrated product features and benefits to enhance customer understanding and engagement.
- Developed rapport with repeat customers, fostering long-term relationships and brand loyalty.
- Developed relationships with local businesses to bring awareness to our commercial products.
- Maintained a strong sales profile including: high average sales ticket, Geek Squad Protection attachments, credit card activations, and more to maintain my status as a commission based employee. Failure to maintain healthy sales profile would lead to removal from the department.
Education
High School -
John F. Kennedy
AA - Communications
Moraine Valley Community College
Certificate - Inclusive and ethical Leadership
University of South Florida
Skills
- Operations management
- Staff development
- Sales growth
- Problem-solving
- Attention to detail
- Team leadership
- Decision-making
- Team building
- Sales strategy
- Profit and loss management
Timeline
Sales Manager
Floor & Decor
01.2023 - Current
Multi-Unit Store Manager
Amazon Go
01.2019 - 01.2023
Home Appliance Sales Associate
Best Buy
03.2016 - 10.2018
AA - Communications
Moraine Valley Community College
Certificate - Inclusive and ethical Leadership
University of South Florida
High School -
John F. Kennedy