Joshua Rodriguez
Moline,IL
Summary
Dynamic and detail-oriented professional with proven expertise in data entry and record management at Quad City Freight. Recognized for enhancing operational efficiency and fostering teamwork. Bilingual in Spanish and English, I excel in communication and problem-solving, ensuring accurate documentation and exceptional support in fast-paced environments. Committed to continuous improvement and excellence.
Overview
9
9
years of professional experience
Work History
Office Clerk
Quad City Freight
05.2021 - Current
- Maintained organized filing system for critical office records.
- Assisted in freight scheduling and route optimization for timely deliveries.
- Streamlined data entry processes to enhance operational accuracy.
- Trained new clerical staff on office procedures and software systems.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Processed incoming and outgoing freight documentation efficiently.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with John Deere systems.
Sales Associate
7-eleven Convenience Store
06.2020 - 05.2021
- Executed daily inventory checks, ensuring stock levels met demand and minimizing discrepancies.
- Processed transactions accurately and efficiently, contributing to a smooth checkout experience for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Temp Worker
Group O Supply Chain Solutions
10.2019 - 02.2020
- Optimized data entry processes, reducing time spent on repetitive tasks.
- Completed data entry tasks with accuracy and efficiency.
- Collaborated with team members to resolve discrepancies in data records.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
Patient Care Advocate
Alorica
04.2019 - 10.2019
- Educated patients on treatment options, insurance processes, and available support services.
- Monitored patient feedback to identify areas for service improvement and satisfaction enhancement.
- Assisted in resolving complex patient issues through effective communication and problem-solving strategies.
- Managed customer accounts, updating information and resolving discrepancies efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
7-eleven Convenience Store
07.2018 - 04.2019
- Executed daily inventory checks, ensuring stock levels met demand and minimizing discrepancies.
- Processed transactions accurately and efficiently, contributing to a smooth checkout experience for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Deli Clerk
Market Basket
01.2017 - 06.2018
- Maintained cleanliness and organization of deli area, ensuring compliance with health standards.
- Operated slicing equipment safely, adhering to operational procedures during food preparation.
- Supported team members in daily tasks, fostering a collaborative work environment.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Supported store success through participation in inventory audits and suggesting improvements for deli department operations.
Education
GED -
Greater New Bedford Regional Vocational Technical HS
New Bedford, MA06-2012
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- File maintenance
- File organization
- Document scanning
- Workflow optimization
- Typing speed
- Clerical support
- Strong problem solver
- Positive attitude
- Spanish and English fluency
Timeline
Office Clerk
Quad City Freight
05.2021 - Current
Sales Associate
7-eleven Convenience Store
06.2020 - 05.2021
Temp Worker
Group O Supply Chain Solutions
10.2019 - 02.2020
Patient Care Advocate
Alorica
04.2019 - 10.2019
Sales Associate
7-eleven Convenience Store
07.2018 - 04.2019
Deli Clerk
Market Basket
01.2017 - 06.2018
GED -
Greater New Bedford Regional Vocational Technical HS
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