Joshua Phillips
Chicago
Summary
Dynamic planner with a proven track record at American airline's , excelling in process implementation and scheduling management. Enhanced service delivery through data analysis and compliance monitoring, driving continuous improvement initiatives. Strong communicator with a focus on operational efficiency and customer satisfaction, ensuring high standards in all aspects of service.
Overview
7
7
years of professional experience
Work History
Operations Coordinator
Envoy Airlines
Chicago, IL
12.2025 - 06.2026
- Coordinated daily operations to enhance efficiency and service delivery across multiple departments.
- Monitored compliance with safety and operational protocols to maintain high standards of service quality.
- Facilitated regular meetings to discuss performance metrics, driving continuous improvement initiatives among staff.
- Analyzed operational data to identify trends, informing decision-making for process enhancements.
- Restricted Passengers and bags for weight restrictions .
Cargo Agent
Swissport
Chicago, IL
11.2025 - 03.2026
- Monitored and reported on cargo status throughout the transportation process.
- Coordinated cargo handling operations to ensure timely departures.
- Planned Amazon cargo for deliverance to Amazon Warehouse
- Sorted and zoned cargo on shipment trucks
Pool Attendant
Condominium Associates
Chicago, IL
06.2023 - 09.2025
- Monitored pool area to ensure safety and compliance with regulations.
- Assisted residents with inquiries regarding pool rules and amenities.
- Conducted routine cleaning and maintenance of pool facilities.
- Make sure Pool is clean and ready to use best doors open
Sales Associate
Routes Car Rental
Chicago, IL
03.2025 - 08.2025
- Assisted customers in vehicle selection, ensuring alignment with rental needs and preferences.
- Processed rental transactions accurately, enhancing customer satisfaction and operational efficiency.
- Maintained up-to-date knowledge of vehicle inventory and features to provide informed recommendations.
- Collaborated with team members to streamline check-in and check-out procedures, reducing wait times.
Camera Operator
Fellowship Missionary Church
4543 S Princeton Avenue
03.2022 - 2024
- Operated camera equipment to capture high-quality video during services and events.
- Collaborated with production team to ensure seamless integration of audio and visual elements.
- Assisted in setup and breakdown of filming equipment for various church activities.
- Made sure all recording’s are streamed correctly for zoom or Google meet services
- Monitored video feeds to maintain optimal framing and focus during live broadcasts.
- Made sure all recordings were streamed on time, for any zoom services
Food Runner
Pinched Mediterranean Grill
Chicago, IL
09.2019 - 06.2022
- Delivered food promptly to tables, ensuring high customer satisfaction.
- Assisted servers in maintaining efficient dining flow during peak hours.
- Monitored inventory levels of food items and communicated needs to kitchen staff.
- Collaborated with team members to enhance overall dining experience for guests.
Education
Bachelor of Arts - Film And Video Production
Columbia College
Chicago, IL07.2026
Mechanism Engineering - Business Communication
City Colleges of Chicago
Chicago, IL09.2023
High School Diploma -
Chicago High School For The Arts
Chicago, IL06.2022
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
Timeline
Operations Coordinator
Envoy Airlines
12.2025 - 06.2026
Cargo Agent
Swissport
11.2025 - 03.2026
Sales Associate
Routes Car Rental
03.2025 - 08.2025
Pool Attendant
Condominium Associates
06.2023 - 09.2025
Camera Operator
Fellowship Missionary Church
03.2022 - 2024
Food Runner
Pinched Mediterranean Grill
09.2019 - 06.2022
Bachelor of Arts - Film And Video Production
Columbia College
Mechanism Engineering - Business Communication
City Colleges of Chicago
High School Diploma -
Chicago High School For The Arts