Joshua O'Brien
Park Ridge
Summary
Dynamic professional with a strong background in customer service and team leadership. Proven ability to enhance productivity through effective training and conflict resolution. Skilled in inventory management and fostering a positive work environment, contributing to team success and employee development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cook
Park Ridge Healthcare Center
10.2025 - Current
- Prepared diverse meals adhering to dietary restrictions and nutritional guidelines.
- Operated kitchen equipment and maintained cleanliness for food safety compliance.
- Developed weekly menus in collaboration with nutritionists to enhance patient satisfaction.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Shift Lead
Portillo's Restaurant Group
09.2015 - Current
- Resolved customer questions and complaints with professionalism, leveraging strong communication and problem-solving skills.
- Promoted twice within two years in recognition of consistent top-tier performance.
- Trained and mentored new employees, delegating tasks to maximize team performance and efficiency.
- Managed cash handling procedures with accuracy and proper documentation.
- Increased shift productivity by setting clear expectations and providing consistent guidance.
- Built positive relationships with customers and staff through effective communication.
- Provided management with actionable insights from shift operations to support critical decision-making.
- Mentored team members in professional development, contributing to internal promotions and career growth.
- Led a dynamic team of 6–12, driving high performance and ensuring compliance with organizational policies and quality standards.
Operations Associate (Warehouse)
Resurrection Medical Center
06.2005 - 01.2013
- Reduced order processing times by streamlining picking, packing, and shipping procedures.
- Maintained an organized stockroom by clearly labeling shelves, designating storage areas, and rotating stock as required.
- Managed incoming shipments by inspecting goods for quality and ensuring proper storage.
- Ensured accurate order fulfillment by cross-checking pick lists against packed items.
- Enhanced warehouse efficiency through improved inventory management and organizational systems.
- Improved record-keeping accuracy by updating warehouse management systems with detailed transaction information.
- Assisted with training and onboarding new employees, supporting a cohesive and efficient workforce.
- Promoted a positive work environment by participating in team-building activities and contributing to group initiatives.
Education
High School Diploma -
Maine South High School
Park Ridge, IL06-2003
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Staff development
- Coaching and mentoring
- Inventory management
- Decision-making capacity
- Positive attitude
- Creative problem solving
- Strong verbal and written communication
Certification
- Servsafe manager Training - 8/31/2027
- Servsafe Alcohol Certification Training - 2/12/2027
Timeline
Cook
Park Ridge Healthcare Center
10.2025 - Current
Shift Lead
Portillo's Restaurant Group
09.2015 - Current
Operations Associate (Warehouse)
Resurrection Medical Center
06.2005 - 01.2013
High School Diploma -
Maine South High School