Joshua Navarrete Lopez
Franklin Park
Summary
Dynamic manager with four years of leadership experience at McDonald's, skilled in overseeing daily operations and enhancing team performance in fast-paced environments. Expertise in team management, customer service, and adherence to safety and efficiency standards demonstrates a strong commitment to workplace safety and staff development. Bilingual in English and Spanish, facilitating effective communication with diverse teams and customers. Proven multitasking abilities evident in balancing responsibilities as an Operations Technology Person and In-House technician while executing regular managerial duties, ensuring operational excellence and high-quality results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
In House Technician
McDonald's Restaurant
Franklin Park, IL
05.2026 - Current
- Operated kitchen equipment to prepare food and maintain high safety standards.
- Ensured cleanliness and organization of workstations for optimal efficiency.
- Trained new staff on operational procedures and equipment usage.
- Demonstrated adaptability in supporting various departments with diverse technical needs.
- Enhanced client satisfaction by efficiently diagnosing and resolving a wide range of technical issues.
Operations Technology Person 2
McDonald's
Franklin Park, IL
10.2025 - Current
- Introduced new technology solutions into daily workflows, enhancing overall operational effectiveness.
- Provided technical support and troubleshooting for hardware and software-related issues.
- Conducted training sessions on new technologies for staff, improving overall team competency.
- Managed technology projects from conception through execution, ensuring timely delivery of results.
Department Manager
McDonald's
Franklin Park, IL
05.2022 - Current
- Lead a team of 10 employees, ensuring smooth daily operations and high customer satisfaction.
- Managed scheduling and inventory control
- Improved team performance and reduced turnover through effective leadership and motivation.
- Maintained compliance with food safety standards, and EcoSure regulations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed departmental performance metrics, identifying areas for process improvement and cost reduction.
Education
Plumbing Certificate - Plumbing
Triton College
River Grove, IL05-2026
High School Diploma -
East Leyden High School
Franklin Park, IL05-2024
Skills
- Team leadership
- Customer Service
- Operations Management
- Safety Compliance
- Training & Development
- Inventory Management
- Blueprint reading
- Problem solving prowess
Certification
- OSHA 10 Hour Construction Safety and Health
- OSHA 10 Hour General Industry (Manufacturing) Course
- National Fire Protection Association 70E Electrical Safety Certification
- Plumbing Certification
- EPA 608 Universal Technician Certification
- ServSafe Certification
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
In House Technician
McDonald's Restaurant
05.2026 - Current
Operations Technology Person 2
McDonald's
10.2025 - Current
Department Manager
McDonald's
05.2022 - Current
Plumbing Certificate - Plumbing
Triton College
High School Diploma -
East Leyden High School