Summary
Overview
Work History
Education
Skills
Certification
Education
Additional Information
Assessments
Timeline
Generic

Joshua Mann

Wood River

Summary

Detail-oriented network technician with expertise in LAN and WAN environments. Proven track record of maintaining optimal performance through diligent upkeep and regular maintenance. Adept at quickly troubleshooting and resolving a wide range of technical issues, ensuring seamless operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cook

Qdoba
03.2022 - Current
  • Line cook/back of house

Team Leader

Jack in the Box
03.2020 - 12.2020
  • I was the overnight supervisor
  • I started as a team member, and within 3 months I was promoted to team lead
  • Being the overnight crew I had to learn every position as well as minor maintenance issues/computer related issues

Customer Service Representative

Circle K Stores
07.2017 - 03.2020
  • Customer service/maintenance of the store

Warehouseman/Forklift Operator

Contract Facility Management
01.2016 - 07.2017
  • Forklift operator
  • Fulfilled orders and did everything in the warehouse
  • Staged shipments
  • Ensured that all merchandise counts were in order

Forklift Operator

OHL North America
03.2013 - 01.2016
  • Operated sit down, deep reach, and electric pallet jack forklifts
  • Spent one year doing inventory control and damages

Education

Certification - IT

Microsoft Azure Fundamentals (AZ-900)
01-2025

certification - Software Development - Front End

General Assembly
05-2024

High school or equivalent - General education

Collinsville High School
Collinsville, IL
05.2006

Skills

  • Help desk
  • Skilled in digital tools and technologies
  • Microsoft Office
  • TCP/IP
  • Customer service
  • IT support
  • Operating systems
  • Management
  • Warehouse Experience
  • Linux
  • LAN
  • Technical issue resolution
  • Welding
  • Communication skills
  • Computer networking
  • Technical support
  • Supervising experience
  • CSR
  • Network Support
  • Maintenance
  • Forklift
  • Network Monitoring
  • DHCP
  • Encryption
  • DNS
  • Computer science
  • Mechanical knowledge
  • Customer Care
  • VPN
  • Facilities Maintenance
  • IT
  • Microsoft Windows
  • Hardware diagnostics
  • Desktop support
  • Network diagnostics
  • Software diagnosis
  • Technical troubleshooting

Certification

Certified Forklift Operator

Microsoft Azure Fundamentals (AZ-900) CBT

Education

other

Additional Information

Experience with CompTIA security+, A+, Network+, Microsoft AZ-900 cloud essentials certifications.

Assessments

  • Project timeline management, Proficient, 07/20
  • Forklift safety, Proficient, 11/20

Timeline

Cook

Qdoba
03.2022 - Current

Team Leader

Jack in the Box
03.2020 - 12.2020

Customer Service Representative

Circle K Stores
07.2017 - 03.2020

Warehouseman/Forklift Operator

Contract Facility Management
01.2016 - 07.2017

Forklift Operator

OHL North America
03.2013 - 01.2016

certification - Software Development - Front End

General Assembly

High school or equivalent - General education

Collinsville High School

Certification - IT

Microsoft Azure Fundamentals (AZ-900)

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Joshua Mann