Joshua Kishineff
Zichron Yaakov
Summary
Accomplished Chief Operating Officer at PFS Israel, adept in forex management and fostering high-performing teams. Transformed the company into a thriving e-commerce brand, showcasing leadership and strategic thinking. Excelled in logistics and employee development, significantly enhancing customer satisfaction and profitability.
Overview
16
16
years of professional experience
Work History
Chief Operating Officer
PFS Israel
02.2018 - 03.2024
- Company Overview: Led all aspects of operations for a diverse portfolio of companies within the healthcare sector, including IPPS, a leading provider of telehealth solutions, online pharmacy services, and alternative medicine options
- Oversaw all financial operations, including forex management, budgeting, and forecasting, resulting in significant revenue growth and profitability
- Spearheaded employee relations, including recruitment, training, and development, fostering a high-performing and engaged team culture
- Managed all aspects of logistics, ensuring timely and efficient delivery of products and services to customers
- Drove sales and customer service initiatives, resulting in increased customer satisfaction and repeat business
- Played a key role in the development of SaaS and e-commerce platforms, collaborating closely with the CTO to select appropriate technology stacks and prioritize customer needs
- Successfully transformed PFS Israel from a struggling company to a thriving e-commerce brand with significant cash surpluses and a strong investment portfolio
- Led all aspects of operations for a diverse portfolio of companies within the healthcare sector, including IPPS, a leading provider of telehealth solutions, online pharmacy services, and alternative medicine options
Operations Manager
BITACH Financial Solutions
01.2014 - 01.2017
- Managed all aspects of day-to-day operations, including customer development, employee management, and financial oversight
- Collaborated with developers to incorporate user-centric design principles into the company's fintech software
- Contributed to the development and implementation of new operational processes to improve efficiency and customer satisfaction
Freelance Bookkeeper & Operations Manager
Various Clients (Diamond Dealers & Jewelers)
01.2009 - 01.2015
- Company Overview: Provided comprehensive bookkeeping and operational support to a diverse clientele in the diamond and jewelry industry
- Managed day-to-day operations, including inventory management, sales, and customer service
- Developed and implemented financial reporting systems to improve business performance and identify areas for improvement
- Provided comprehensive bookkeeping and operational support to a diverse clientele in the diamond and jewelry industry
Operations Manager
BIA
01.2008 - 01.2009
- Established and managed the operations of the company's Israel office, including office setup, HR management, and administrative support
- Played a key role in the successful launch and growth of the Israel office
Education
International MBA -
Bar Ilan University
01-2004
Skills
- Process Improvement
- Logistics
- Forex Management
- Sales
- Marketing
- Customer Relationship Management
- Business Strategy
- Market Analysis
- Team Building, Employee Development, Performance Management
- Conflict Resolution and Communication
- SaaS, E-commerce, Fintech
- Excellent written and verbal communication skills
- Strong presentation and interpersonal skills
- Strategic Thinker
- Leadership & Motivation
- Adaptability & Resilience
Languages
English
First Language
Hebrew
Advanced (C1)
C1
Timeline
Chief Operating Officer
PFS Israel
02.2018 - 03.2024
Operations Manager
BITACH Financial Solutions
01.2014 - 01.2017
Freelance Bookkeeper & Operations Manager
Various Clients (Diamond Dealers & Jewelers)
01.2009 - 01.2015
Operations Manager
BIA
01.2008 - 01.2009
International MBA -
Bar Ilan University
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