Joshua Holmes
Chicago
Summary
Customer-focused Service Advisor with experience in high-pressure environments, strong communication skills, and a background in rim refurbishing. Completed 4 months of management training, gaining leadership, team coordination, and problem-solving skills. Adept at handling customer concerns, explaining service processes, and ensuring smooth operations. Passionate about delivering high-quality service and building long-term client relationships.
Overview
9
9
years of professional experience
Work History
Lead Advisor
Hyundai of Lincolnwood
10.2018 - Current
- Assisted customers by explaining services, pricing, and repair recommendations.
- Resolved customer concerns professionally, ensuring high satisfaction levels.
- Scheduled service appointments and coordinated workflow with technicians.
- Maintained accurate records of service transactions and customer interactions.
- Applied leadership skills from management training to improve team coordination.
Rim Refurbisher
Final Automotive
05.2016 - 09.2018
- Inspected, repaired, and refinished rims using sanding, polishing, and painting techniques.
- Assessed damage and recommended repair options to customers.
- Ensured high-quality finishes by following industry-standard procedures.
- Maintained safety standards and kept a clean, organized workspace.
Education
Elsworth
Iowa Falls, IASkills
- Customer Service & Relationship Management
- Conflict Resolution & Problem-Solving
- Scheduling & Workflow Coordination
- Leadership & Team Management
- Rim Refurbishing (Sanding, Painting, Polishing, Repair)
- Quality Control & Safety Compliance
- Service Recommendations & Upselling
- Documentation & Record-Keeping
Timeline
Lead Advisor
Hyundai of Lincolnwood
10.2018 - Current
Rim Refurbisher
Final Automotive
05.2016 - 09.2018
Elsworth
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