Joshua Holman
Chicago
Summary
Detail-oriented Process Guide with expertise in process mapping and workflow optimization. Known for strong problem-solving abilities and commitment to safety compliance, enhancing team collaboration and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Guide
Amazon
University Park
04.2023 - Current
- Supported workflow optimization by creating process maps and standard operating procedures to streamline operations.
- Guided team members in daily operational processes and safety protocols to ensure compliance and safety.
- Facilitated communication among team members to quickly resolve operational issues, enhancing team collaboration.
- Collaborated with cross-functional teams to enhance productivity initiatives.
- Trained new hires on equipment and workplace expectations.
- Provided guidance to team members on best practices for processes.
Crew Trainer
Potbelly's Sandwich Shop
Matteson
07.2022 - 08.2023
- Resolved customer issues promptly to improve overall service satisfaction.
- Collaborated with team members to maintain efficient operations during peak hours.
- Monitored food quality during preparation and service to ensure high standards.
Crew Trainer
McDonald's
Matteson
03.2021 - 06.2022
- Trained new crew members on food preparation and safety procedures, ensuring compliance and consistency in service quality.
- Demonstrated proper use of kitchen equipment to enhance team productivity.
- Maintained cleanliness and organization of workstations to support food safety and operational efficiency.
Education
GED -
GedWorks
Online 02-2025
Skills
- Process mapping
- Workflow optimization
- Process optimization
- Standard operating procedures
- Operational efficiency
- Performance monitoring
- Safety compliance
- Employee training
- Coaching and mentoring
- Team collaboration
- Relationship management
- Problem solving
- Time management
- Verbal and written communication
- Feedback management
Certification
- Food hander
OSHA
Timeline
Process Guide
Amazon
04.2023 - Current
Crew Trainer
Potbelly's Sandwich Shop
07.2022 - 08.2023
Crew Trainer
McDonald's
03.2021 - 06.2022
GED -
GedWorks