Joshua Hodyl
Des Plaines
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Poolside Manger
Des Plaines Park District
Des Plaines
05.2021 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
Maine West High School
Des Plaines, IL05-2022
EMT-B Certification -
Oakton Community College
Des Plaines, IL05-2024
Skills
- Employee training
- Customer service
- Team building
- Crisis management
- Staff supervision
- Expectation setting
- Safety procedures
- Staff management
- Emergency response
- Customer relationship management
Affiliations
- Golf
- Staying Active
- Quality Family time
Certification
- Valid CPAT Certification
- Certified in CPR With AHA
- Nationally Registered With EMT-B
Timeline
Poolside Manger
Des Plaines Park District
05.2021 - Current
High School Diploma -
Maine West High School
EMT-B Certification -
Oakton Community College
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