Summary
Overview
Work History
Skills
Timeline
Generic

JOSHUA HERNANDEZ

Burbank

Summary

Customer Service Professional with experience in delivering exceptional support in fast-paced, remote environments. Skilled in problem-solving, multitasking, and using digital tools to manage customer inquiries across various channels. Known for clear communication, strong attention to detail, and the ability to resolve complex issues while maintaining customer satisfaction. A dedicated team player with a proven track record of managing time effectively and maintaining productivity in a remote setting.

Overview

12
12
years of professional experience

Work History

Sales Associate

Cricket Wireless
Burbank
08.2024 - 06.2025
  • Provide exceptional customer service by assisting customers with product inquiries, account management, and troubleshooting.
  • Educate customers about Cricket Wireless products, plans, and promotions, ensuring they understand available options to meet their needs.
  • Handle customer concerns and complaints professionally, aiming for quick resolution and customer satisfaction.
  • Process transactions including new activations, upgrades, and payments, ensuring accuracy and efficiency.
  • Maintain up-to-date knowledge of company products, services, and policies to provide the most accurate information.
  • Meet or exceed sales goals by offering appropriate services and products to customers based on their needs and preferences.
  • Collaborate with team members and management to ensure the store operates smoothly and efficiently.
  • Adhere to company policies and procedures regarding sales, customer service, and confidentiality.
  • Assist with inventory management, ensuring products are well-stocked and organized.
  • Stay current with industry trends and competitors to effectively communicate Cricket’s advantages to customers.

Fulfillment Associate

Amazon
Chicago
06.2015 - 08.2021
  • Receive products using radio frequency scanners and relocate products using powered-equipment (i.e
  • Pallet jacks, cherry pickers, and walkie-riders)
  • Pick customer orders on all levels of a multi-level mezzanine
  • Sort, pack and ship customer orders
  • Troubleshoot problems to resolution
  • Customer service

Security Guard

Monterrey Security
Chicago
07.2014 - 10.2014
  • Followed an effective crowd control strategy at events
  • Communicated with fellow team members, and the general public/Attendees
  • Followed public safety policies
  • Leaded a group of security guards
  • Guarded prohibited entranceways

Food Preparation/Customer Service

Chipotle
Chicago
12.2013 - 06.2014
  • Prep food-Cutting and dicing
  • Maintained cleanliness
  • Provide fast, friendly service to customers
  • Made preparations for the following shift

Skills

  • Customer Service
  • Tech Savvy
  • Leadership
  • Remote Work
  • Time Management
  • Troubleshooting
  • Multitasking
  • Empathy
  • Patience
  • Problem Solving

Timeline

Sales Associate

Cricket Wireless
08.2024 - 06.2025

Fulfillment Associate

Amazon
06.2015 - 08.2021

Security Guard

Monterrey Security
07.2014 - 10.2014

Food Preparation/Customer Service

Chipotle
12.2013 - 06.2014
JOSHUA HERNANDEZ