Joshua Cushway
Chicago
Summary
Motivated and dependable, recognized for strong teamwork, reliability, and professionalism in every work environment. Demonstrates excellent communication skills, a positive attitude, and the ability to collaborate effectively with others to achieve shared goals. Dedicated to maintaining high standards of performance, organization, and adaptability while contributing to a productive and supportive workplace.
Overview
10
10
years of professional experience
Work History
IT Analyst
TEKsystems
Chicago, IL
01.2025 - Current
- Provide Tier 1 and Tier 2 support for hardware, software, and network systems across multiple user groups.
- Configure new systems, install updates, and maintain user access privileges through Active Directory.
- Monitor ticket systems, respond to incidents promptly, and coordinate escalations with senior technicians.
- Document troubleshooting procedures and contribute to IT knowledge base improvements.
General Laborer
Tree House Foods
Chicago, IL
08.2024 - 01.2025
- Operated and monitored food packaging machinery to ensure efficient and accurate packaging processes.
- Ensured compliance with safety and hygiene standards during all packaging operations.
- Loaded materials into packaging machines and replenished supplies as needed.
- Inspected packaged products for quality assurance, ensuring they met company standards.
General Laborer
Paramount Events Catering
Chicago, IL
01.2023 - 06.2024
- Supervised the daily intake and assessment of produce deliveries valued between $5k-$20k, ensuring adherence to quality and quantity standards.
- Trained new hires on managing workloads efficiently.
- Diligently managed daily inventory to implement cost-saving measures.
- Assisted with setup and coordination at large events, including weddings, corporate functions, and parties.
Install Technician
Dynamic Consulting Inc.
Chicago, IL
01.2022 - 01.2023
- Setup various computer equipment and systems.
- Followed detailed instructions and blueprints to ensure accurate installation.
- Conducted basic troubleshooting and maintenance on installed systems.
- Collaborated with senior technicians to install and test audio-visual equipment in commercial settings.
- Monitored computer equipment and performed scheduled maintenance.
Mail Handler
RR Donnelley
Chicago, IL
01.2020 - 03.2020
- Ensured productivity and time management as quality control manager.
- Managed the inventory system to monitor and replenish essential supplies.
- Provided regular updates on tracking, delivery schedules, and resolving issues with misdelivered mail.
- Kept precise records of mail by inputting data into the computer system.
Machine Shop Worker
HECO Machine Shop
Chesterton, IN
08.2016 - 01.2020
- Regularly updated supervisors on daily outputs and project progress.
- Adapted to various stations based on team requirements.
- Delivered customer service by addressing inquiries, resolving complaints, and handling issues promptly.
- Trained new hires on the safe operation of all machinery within the facility.
- Organized work area at end of shift to ensure it is ready for next day’s production run.
Education
Diploma -
New Buffalo Senior High School
05-2016
Skills
- Team collaboration in fast‑paced environments
- Excellent communication and interpersonal skills
- Organization and time management under pressure
- Adaptable and quick to learn in dynamic environments
Timeline
IT Analyst
TEKsystems
01.2025 - Current
General Laborer
Tree House Foods
08.2024 - 01.2025
General Laborer
Paramount Events Catering
01.2023 - 06.2024
Install Technician
Dynamic Consulting Inc.
01.2022 - 01.2023
Mail Handler
RR Donnelley
01.2020 - 03.2020
Machine Shop Worker
HECO Machine Shop
08.2016 - 01.2020
Diploma -
New Buffalo Senior High School