Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Joshua Connelly

Burbank,IL

Summary

Highly motivated individual with extensive experience and knowledge in customer service and communicating with the public . Exceptional problem solving skills accompanied with positive attitude. Self starter who is proactive in resolving incidents and events in a peaceful and efficient manner. Seeking further experience to utilize my tools and abilities in order to grow in a company as well as within myself.

Overview

9
9
years of professional experience

Work History

Personal Trainer

Self Employed
06.2016 - Current
  • Providing guided exercise and nutrition plans for multiple clients for both Gym and at Home
  • Group exercise instructor/coordinator
  • Trained clients on a variety of strength training, cardio vascular exercises and stretching techniques
  • Guided clients through safe workouts modified to their fitness levels and medical considerations
  • Secure knowledge of safe exercise practices for ranging from adolescent to senior
  • Engaging and friendly interpersonal style

Public Safety Officer Senior

Advocate Aurora Health
05.2018 - 05.2025
  • Served as an Officer in Charge in the absence of leadership.
  • Making a daily lineup and leading a shift of twelve armed officers and taking charge of calls when a supervisor is needed.
  • Field Training Officer for training new hires in departmental policy and protocol
  • Maintain logs and reports of daily activities and events , such as equipment and property damage, theft, patient personal items, presence of unauthorized persons, and unusual occurrences
  • Monitors and reports on a continual basis all conditions which create security or safety hazards on Hospital property.
  • Communicated with aggressive patients and visitors in a professional and effective manner
  • Monitor security systems to protect team members, patients, information, and equipment though access control, video surveillance, and other systems.
  • Support emergency preparedness incident command processes

Public Safety Dispatcher

Advocate Aurora Health
10.2022 - 01.2023
  • Strong expertise in determining emergency nature and location
  • Coordinate and monitor emergency response activity.
  • Calmed angry and distressed callers in difficult or emergency situations.
  • Relayed all call information accurately and fully to appropriate emergency responders
  • Maintained and updated all call logs, security surveillance cameras, and other equipment on a regular basis.

Education

No Degree - Emergency Management/Criminology

William Rainey Harper College
Palatine

Skills

  • Excellent Communication, empathetic, team and goal oriented, proficient, patient, articulate, strong observation and attention to detail

Accomplishments

Multiple letters over the years from highly satisfied customers detailing my ability to satisfy their requests as well as my ability to go the extra mile for them.

Timeline

Public Safety Dispatcher

Advocate Aurora Health
10.2022 - 01.2023

Public Safety Officer Senior

Advocate Aurora Health
05.2018 - 05.2025

Personal Trainer

Self Employed
06.2016 - Current

No Degree - Emergency Management/Criminology

William Rainey Harper College

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Joshua Connelly