Josh Chomiczewski
Chicago
Summary
Business Office Manager with extensive experience, excelling in staff training and customer relationship management. I have a strong track record in working with a team, as well as with outside vendors to ensure that we are not only efficient but also polished. I have much experience working through State departments to ensure we are audit compliant, while also providing exceptional service delivery. I am adept at negotiating contracts with not only customers, but also fostering strong vendor relationships while maintaining the highest standards of professionalism and sensitivity.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Forest Home Cemetery
Forest Park
10.2022 - 10.2024
- Led and trained staff in meetings with families to schedule services, with emphasis on being extremely professional and sensitive to the customer’s situation.
- Licensed by the states IDFPR Cemetery Oversight department to ensure that the upmost level of quality and fairness is provided.
- Kept up to date with the States mandatory record keeping and audits.
- Performed payroll and scheduling.
- Oversaw the ordering of supplies and equipment for both Office and Grounds.
- Licensed by State Comptroller to sell, design, and distribute headstones.
Assistant Business Office Manager
Asbury Court Retirement Home
Des Plaines
08.2021 - 02.2022
- Handled social event planning and oversight for Independent and Assisted living residents.
- Handled customer planning and payment to the property, as well as coordinating their payments with outside vendors (Doctors, medical specialists etc.).
- Licensed to write and provide residents with Medicaid claims, working closely with State Offices.
Assistant Front Office Manager
Marriott Burr Ridge
Burr Ridge
11.2019 - 07.2020
- Relocated to this property due to ownership request.
- Performed same duties as previous position.
Assistant Front Office Manager
Hilton Oak Brook Hills Resort
Oak Brook
08.2019 - 11.2019
- Performed payroll and scheduling tasks for Front Office department.
- Ordered and inventoried office supplies as well as gift shop stock.
- Acted as Manager on Duty in opening and closing shift.
- Trained Guest Service and Night Audit teams with emphasis on customer service.
- Led meetings for both Front Office briefing and managers’ daily planning.
- Attended and coordinated resort events.
- Worked with accounting departments in forecasting room availability and price.
- I was asked by the ownership to relocate to another one of their locations (Marriott Burr Ridge) to assist during crisis.
Housekeeping Supervisor
Hilton Oak Brook Hills Resort
Oak Brook
10.2018 - 08.2019
- Supervised and coordinated housekeeping staff’s daily tasks.
- Inspected guest rooms after housekeeping staff completed to ensure the highest standard in room cleanliness.
Front Office Supervisor
Hilton Oak Brook Hills Resort
Oak Brook
08.2017 - 09.2018
- Led Front Office shifts with emphasis on customer service and employee training.
Night Auditor
Hilton Oak Brook Hills Resort
Oak Brook
05.2017 - 08.2017
- Ran night audit accounting functions balancing and closing out daily books.
- Acted as manager on duty responding to any major issues with the overnight shift.
Guest Service Agent
Hilton Oak Brook Hills Resort
Oak Brook
11.2016 - 05.2017
- Handled customer service and daily tasks both in person and as a phone operator.
Licensed Sales Specialist
Jonathan Twitty- State Farm Insurance Agency
01.2015 - 04.2016
- Licensed to sell home, auto, and medical insurance.
- Performed new business tasks such as forecasting and cold calling.
- Received and handled inbound calls and complaints.
Education
High School Diploma -
Montini Catholic High School
Lombard, IL05-2011
Arkansas State University
Jonesboro, ARAssociate of Applied Science -
College of DuPage
Glen Ellyn, ILSkills
- Payroll administration
- Record keeping
- Customer relationship management
- Contract negotiation
- Audit compliance
- Staff training
- Vendor management
Timeline
Business Office Manager
Forest Home Cemetery
10.2022 - 10.2024
Assistant Business Office Manager
Asbury Court Retirement Home
08.2021 - 02.2022
Assistant Front Office Manager
Marriott Burr Ridge
11.2019 - 07.2020
Assistant Front Office Manager
Hilton Oak Brook Hills Resort
08.2019 - 11.2019
Housekeeping Supervisor
Hilton Oak Brook Hills Resort
10.2018 - 08.2019
Front Office Supervisor
Hilton Oak Brook Hills Resort
08.2017 - 09.2018
Night Auditor
Hilton Oak Brook Hills Resort
05.2017 - 08.2017
Guest Service Agent
Hilton Oak Brook Hills Resort
11.2016 - 05.2017
Licensed Sales Specialist
Jonathan Twitty- State Farm Insurance Agency
01.2015 - 04.2016
High School Diploma -
Montini Catholic High School
Arkansas State University
Associate of Applied Science -
College of DuPage