Joshua Cano
Bartlett
Summary
Adaptable professional with a solid background in customer service and team collaboration. Recognized for effective communication and conflict resolution skills, ready to leverage experience to enhance customer experiences and support operational efficiency.
Overview
6
6
years of professional experience
Work History
Front End Associate
Jewels Osco
Bartlett
10.2021 - Current
- Handle customer complaints and resolve issues professionally.
- Participate in training new associates on store procedures effectively.
- Provide excellent service, maintaining professionalism and clear communication with customers.
- Perform physically demanding tasks including lifting and carrying groceries.
- Demonstrate strong problem solving skills when handling customer complaints or inquiries.
- Adjust to changing schedules and last-minute customer requests.
- Manage multiple customer orders simultaneously, ensuring timeliness and accuracy.
- Train new front-end associates on checkout procedures and customer service best practices.
- Watch for and recognize security risks and thefts to prevent or handle situations.
Concessions Worker
Picture Show Ent
Bloomingdale
07.2020 - 01.2021
- Worked efficiently in a fast-paced, time-critical environment while maintaining accuracy and safety.
- Followed strict safety, sanitation, and company procedures at all times.
- Collaborated with team members to complete tasks quickly and meet service deadlines.
- Maintained clean, organized work areas to meet safety standards.
- Performed physical tasks including lifting, standing for long periods, and repetitive movement.
Education
Bartlett High School
Bartlett, IL05-2023
Skills
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Problem-solving
References
References available upon request.
Timeline
Front End Associate
Jewels Osco
10.2021 - Current
Concessions Worker
Picture Show Ent
07.2020 - 01.2021
Bartlett High School