Joshua Boodala
Chicago
Overview
3
3
years of professional experience
Work History
Cloud Operations (Global Customer Engagement)
SAP
01.2023 - 01.2025
- Created and delivered communications to support operations, incident management, problem management, and major release deployments
- Responsible for managing incident communications, gathering critical system outage, and notifying affected customers and internal stakeholders
- While contributing to the development of incident post-mortem documents
- Participate in the root cause analysis (RCA) process analyzing technical RCA data to create customer-facing incident explanations, including accountability for content reviews, approvals, and metric reporting within this process
- Analyze Cloud Operations' Service Level Objectives (SLO), Key Performance Indicators (KPI) performance data, and team metrics, leveraging the analysis to generate comprehensive reports for leadership review
- Support of automation projects related to enhancing operations processes
Data Analyst
Medline
01.2022 - 01.2023
- Performed functional, integration, system testing, regression testing as well as user acceptance testing
- Worked closely with developers to analyze root cause of defects and provide solutions
- Provided recommendations based on data analysis results
Education
Bachelor of Science - Information Technology
Purdue University
12-2026
Artificial Intelligence Certification -
Harvard University
Python for Data Science Certification -
Harvard University
Bayesian Statistics Specialization Certification -
Skills
- Python
- JAVA
- R
- SQL
- Statistical Analysis
- Regression Analysis
- Deep Learning
- Machine Learning
- Algorithms
- LLM
Languages
English
Native or Bilingual
Spanish
Professional Working
Telugu
Native or Bilingual
Timeline
Cloud Operations (Global Customer Engagement)
SAP
01.2023 - 01.2025
Data Analyst
Medline
01.2022 - 01.2023
Python for Data Science Certification -
Harvard University
Bayesian Statistics Specialization Certification -
Bachelor of Science - Information Technology
Purdue University
Artificial Intelligence Certification -
Harvard University
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