Joshua Benezra

Support a team of 3 Franchise Business Consultants on the Eastern half of the United States in their respective regions. Examples of support include but are not limited to-operational needs, growth strategies, upholding brand standards through PEA visits, and partnering with franchisees to ensure clinics are operating at the highest level possible.

• Operations Oversight: Ensuring franchisees adhere to brand standards, operational procedures and corporate policies.
• Franchisee Support: Providing guidance, mentorship, and resources to help franchisees improve sales, profitability and overall success.
• Performance Monitoring: Tracking key performance indicators (KPIs), analyzing data, and preparing reports to assess regional performance.
• Sales & Marketing: Developing and executing sales strategies and assisting with local marketing initiatives to drive growth.
• Training & Development: Facilitating training programs and providing ongoing development for franchisees and their staff.
• Issue Resolution: Acting as a point of contact to resolve operational challenges and business-related problems faced by franchisees.
• Liaison: Serving as the primary communication channel between franchise owners and the corporate headquarters.

Key Accomplishments:

• Supported the Operational opening of 25 franchisee clinics and one corporate clinic
• Team contributor of content, data, and information to compile the Quarterly Business Review presentation in the FBC absence.

• Direct operational support for three “The Joint Chiropractic” clinics, one Cold Stone Creamery and a primary member of the Regional Developer team for “The Joint Chiropractic” in the Tennessee region. Assisting franchisees with full scope of business start up and ongoing Operational support.
• Brand Expert
• Recruitment and Training
• P & L Analysis - SMART goals implementation and measurement.
• Site evaluation/ Oversight on construction build out and adherence to company specs
• New clinic openings
• Facilities management/Service Partner Relations
• Contract negotiations

Key Accomplishments:

• Primary point person responsible for executing opening of the third clinic in the Asheville market resulting in a 34% above budget projection due to a successfully executed GO (grand opening) plan and LSM activities.
• South Asheville clinic chosen as one of 3 corporate certified training clinics in NC to obtain training certification for new franchisees
• Recruited to collaborate with the corporate training team to develop and implement a new semi-annual P.E.A inspections (Patient Evaluation Assessment) which measures brand standards, operational excellence, and identifies areas of opportunity for growth for franchisees.
• Same store sales increases during my tenure – The Joint Chiropractic- 31%/Cold Stone Creamery- 21%

• Operational leader solely responsible for saturating the Chicago market with the Cloud Kitchen multi-brand locations. Strategic development and implementation of operational plan to perform live ops in Chicago market within guidelines of mobile vendor permitting.
• Recruitment and Training
• Complete P & L accountability
• Onboard, train, and develop leadership team from the ground up
• Execute a profitable business model utilizing unique “delivery only” restaurant model
• Develop fundamental SOP’s for start up organization with limited restaurant experience.

• Pioneering member of organization. Instrumental business development support encompassing all aspects of development from the evaluation and acquisition of a site to the continued growth of an established franchise.
• Recruitment and Training
• P & L Analysis - SMART goals implementation and measurement.
• Development of MIT program and Policy and Procedures Manual
• Implementation of centralized restaurant operations system: Restaurant Magic – Data Central
• Acquisitions
• Site evaluation
• New store openings
• Facilities management/Service Partner Relations
• Contract negotiations
• PM Services

Key Accomplishments:

• Acquisition and growth of 41 stores in 4 years
• Innovatively implemented a delivery program by working with vendors and corporate partners
• First 20 stores acquired experienced a 20% SSS increase in first 12 months by using sound operational practices, empowering teams, and innovating the business model.

• Chosen to execute franchisee recruitment, provide support and development, assist in the processes of store construction. Support the opening process and ongoing operations for multi-brand IL and NW Indiana market consisting of 30 Cold Stone Creamery stores including 2 non-traditional Six Flags locations, 2 co-branded Rocky Mountain Chocolate Factory stores, 6 Blimpie Sub Shops and 1 Taco Time restaurant.
• Perform Quarterly Quality Service Cleanliness and Experience reports to ensure brand standards. Identify opportunities for progress, develop a measurable plan specific to opportunities and direct and resolve compliance issues directly with franchisee.
• Analyze profit and loss statements, identify areas of opportunity, and construct and implement comprehensive plans to increase sales, decrease food and labor costs, and achieve additional financial goals
• Key Accomplishment
• Directed and implemented new Online Cake-Ordering program. Trained and assisted franchisees market-wide.

• Promoted to lead restaurant training and development including new restaurant openings, manage development programs and quarterly roll-outs.
• Store opening trainer/recruiter: Prepared staff for store openings, planned and executed store grand-opening plan and provided continued support during honeymoon phases.
• Assessed the developmental needs of managers on a quarterly basis to ensure that Noodles & Company developed talent for the future. Helped to create an environment that encouraged, supported and rewarded ongoing development for future growth.
• Directed the development of facility managers by instructing basic management classes in employee coaching/counseling, small equipment maintenance, floor control skills and managing areas. Trained managers on systems: Sales and profit projections, ordering, daily results reporting, invoice administration and month-end procedures.
• Created, implemented and directed marketing promotion of To-Go program resulting in SSS increase of 13% within first 90 days.
• Facilitated onboarding processes for new team members, ensuring adherence to company standards and procedures.
• Developed and implemented training programs to enhance employee performance and customer service skills.

• Selected to manage restaurant operations, the hiring and management of staff, adhere to the budget, and improve sales and profitability.
• Managed all operational aspects of the business including, staffing, training, product order preparation, P&L control and maintaining brand standards.
• Prepared and gathered input on employee performance for merit evaluations and promotions.