Josh Shragal
Hy-Vee, Inc.
Springfield
15
years of professional experience
Proactive manager with a strong focus on customer service and operational efficiency. Recognized for problem-solving abilities and team leadership, driving sales growth and enhancing customer engagement and satisfaction through effective inventory management and promotional strategies.
Work History
Store Manager/Assistant Director MRO
2 Years 10 Months- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed promotional displays to drive sales and increase customer engagement.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Managed inventory levels, implementing effective stock control measures to minimize shrinkage.
- Oversaw daily operations, ensuring store functioned smoothly while maintaining a clean, safe environment for customers and staff.
- Led team of store employees in fast-paced environment through proactive communication and consistent feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Manager of Store Operations/HWH/Perishables
4 Years- Streamlined store operations through efficient inventory management and scheduling, improving stock availability and operational flow.
- Implemented staff training programs to improve customer service standards and support team development.
- Oversaw daily store activities, ensuring adherence to company policies and maintaining operational integrity.
- Mentored department managers, promoting professional growth and leadership within the team.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
C-Store Manager
8 Months- Directed daily operations, maintained adherence to safety and quality standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Improved overall store performance with proactive maintenance of gas pumps and C-Store equipment.
- Tracked blended fuel cost and penny profit to ensure profitability and competitive gas prices.
Assistant Manager of Store Operations
11 Months- Led team to enhance customer service standards, resulting in improved satisfaction scores.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Trained and mentored staff on operational procedures and policies, promoting collaboration and adherence to standards.
- Developed and implemented training programs to boost employee performance and retention rates.
Pet Trainer
6 Months- Facilitated group training sessions, fostering socialization among pets and owners.
- Led workshops for pet owners on responsible pet ownership and effective communication methods.
- Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
Assistant Meat Manager
11 Months- Supervised meat department operations to ensure product quality and freshness.
- Provided expert knowledge on meat preparation and cooking techniques to enhance customer satisfaction and loyalty.
- Trained and mentored staff on safety protocols and customer service standards.
- Assisted in increasing sales by maintaining a well-stocked and visually appealing meat department.
Frozen Manager
5 Months- Managed frozen product inventory to maintain optimal stock levels and reduce waste.
- Collaborated with vendors to ensure products were in stock and of high quality.
- Boosted sales with engaging merchandise displays that highlighted promotional items and seasonal products.
Assistant Manager
1 Year 6 Months- Resolved customer inquiries and complaints effectively.
- Maintained clean, safe, organized store environment, enhancing customer experience.
- Developed strong working relationships with employees, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies in financial reporting.
- Offered hands-on assistance to customers.
Product Specialist
2 Years 3 Months- Analyzed data to help ensure the right prices and products were in the store.
- Made sure proper signage was displayed for pricing.
- Monitored competitor products and pricing to enhance customer experience.
- Counted inventory, ensuring timely availability of products for customers.
Customer Service Representative
1 Year- Resolved customer inquiries and complaints, contributing to improved customer satisfaction.
- Trained new employees on customer service protocols and company policies, promoting consistency.
- Responded to customer requests for products, services, and company information.
- Assisted customers with bill pay, western union, lottery, and shipping services, addressing diverse customer needs.
Stocker (Dairy, Frozen and Grocery)
3 Months- Stocked shelves efficiently to ensure product availability and enhance customer experience.
- Collaborated with team members to streamline restocking processes, improving efficiency.
- Assisted with receiving shipments and verified accuracy of incoming products.
Checker
2 Months- Ensured accuracy in product scanning and pricing during high-volume checkout operations.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed cash registers efficiently, maintaining balanced drawers at all times.
Courtesy Clerk
3 Months- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
High School Diploma
Skills
Customer service
Strategic planning
Data analysis
Team leadership
Problem resolution
Multitasking
Attention to detail
Interpersonal communication
Decision-making
Active listening
Managing operations and efficiency
Completed Training Programs
Dale Carnegie, Hy-Vee University Advanced Retail Operations, Hy-Vee University Master of Retail Operations
Timeline
Store Manager/Assistant Director MRO
Hy-Vee, Inc.
10.2023 - CurrentRead More
Manager of Store Operations/HWH/Perishables
Hy-Vee, Inc.
10.2019 - 10.2023Read More
C-Store Manager
Hy-Vee, Inc.
02.2019 - 10.2019Read More
Assistant Manager of Store Operations
Hy-Vee, Inc.
03.2018 - 02.2019Read More
Pet Trainer
PetSmart
10.2017 - 04.2018Read More
Assistant Meat Manager
Hy-Vee, Inc.
04.2017 - 03.2018Read More
Frozen Manager
Hy-Vee, Inc.
11.2016 - 04.2017Read More
Assistant Manager
Hy-Vee, Inc.
05.2015 - 11.2016Read More
Product Specialist
Hy-Vee, Inc.
02.2013 - 05.2015Read More
Customer Service Representative
Hy-Vee, Inc.
02.2012 - 02.2013Read More
Stocker (Dairy, Frozen and Grocery)
Hy-Vee, Inc.
11.2011 - 02.2012Read More
Checker
Hy-Vee, Inc.
09.2011 - 11.2011Read More
Courtesy Clerk
Hy-Vee, Inc.
06.2011 - 09.2011Read More
Knoxville High School
High School Diploma
Read More