Josh Jester
Frankfort
Summary
Results-driven professional with extensive experience in retail operations and loss prevention. Skilled in mentoring teams, optimizing inventory management, and implementing strategies that enhance customer loyalty and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Liquor Department Manager
Jewel Osco
Lemont, IL
06.2014 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Oversaw inventory management, stock levels and shrinkage.
- Promoted customer-first approach, significantly enhancing customer experience and loyalty.
- Monitored sales performance metrics, identifying trends to drive strategic decisions.
- Mentored junior managers, fostering leadership development within the department.
Receiver
Jewel Osco
Frankfort, IL
04.1998 - 2000
- Received and inspected incoming shipments for accuracy and quality.
- Operated warehouse equipment to efficiently unload and organize stock.
- Maintained inventory levels through regular cycle counts and reporting discrepancies.
- Collaborated with team members to streamline receiving processes and improve efficiency.
- Assisted in training new staff on receiving protocols and best practices.
- Managed returns process, ensuring proper documentation and restocking procedures were followed.
Loss Prevention Supervisor
Jewel Osco
Tinley Park, IL
2007 - 2013
- Supervised daily loss prevention operations, ensuring compliance with company policies.
- Conducted regular audits to identify and resolve security vulnerabilities and develop strategies for reducing shrinkage.
- Trained staff on theft prevention techniques and safety protocols.
- Led investigations into suspected theft incidents, reported crimes and coordinated with law enforcement as needed.
- Investigated incidents of theft or fraud thoroughly, collecting evidence,completing incident reports and preparing case summaries for legal proceedings.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Generated comprehensive reports and maintained records documenting evidence of attempted theft, records of security incidents and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
Retail Supervisor
Jewel Osco
Frankfort, IL
2001 - 2007
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and operational protocols.
- Managed inventory control processes, including receiving, stocking, and product rotation.
- Developed effective merchandising strategies to enhance product visibility and sales.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
Salesperson
Kozol Bros
Joliet, IL
2000 - 2001
- Implemented inventory management processes to ensure stock availability and minimize waste.
- Collaborated with marketing team to enhance in-store displays and drive foot traffic.
- Resolved customer issues promptly, ensuring positive shopping experiences and loyalty retention.
- Checked store merchandise regularly for proper display and replenishment.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Constructed displays and signs to promote specified products and sales promotions.
- Managed accounts to retain existing relationships and grow share of business.
Education
High School Diploma -
Senn High School
Chicago, IL06-1990
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Customer engagement
- Flexible schedule
- Vendor relationship management
- Teamwork and collaboration
- Professional and courteous
Timeline
Liquor Department Manager
Jewel Osco
06.2014 - Current
Receiver
Jewel Osco
04.1998 - 2000
Loss Prevention Supervisor
Jewel Osco
2007 - 2013
Retail Supervisor
Jewel Osco
2001 - 2007
Salesperson
Kozol Bros
2000 - 2001
High School Diploma -
Senn High School