Re-Entry Case Manager
Josh Carey
Open Door Health Center
DeKalb
8
years of professional experience
1
Language
Client Relations and Operations Professional with 12 years of experience in high-volume service environments, compliance auditing, and digital record management. Skilled in Microsoft Excel, CRM platforms, and scheduling systems, with expertise in HIPAA-compliant documentation. Equipped with strong analytical, organizational, and communication skills for administrative and operations support.
Work History
Re-Entry Case Manager
3 Months- Managed client intake and eligibility verification while maintaining audit-ready digital records in Provide Enterprise software, ensuring compliance with state and HIPAA confidentiality standards.
- Coordinated referrals, scheduling, and care documentation among multiple agencies within healthcare and social service networks to streamline client support.
- Provided bilingual (English/Spanish) advocacy and support, facilitating accurate case tracking and timely follow-up for clients.
Client Experience & Service Coordinator
4 Years- Coordinated daily appointment scheduling, service operations, and front-end administrative tasks in fast-paced retail environment to enhance client experience.
- Ensured accuracy of CRM transaction logs, client service notes, and inventory records while upholding company policies and data standards.
- Partnered with store leadership and cross-functional teams to streamline workflows and resolve client escalations, contributing to improved client retention.
Operations & Customer Support Associate
3 Years 7 Months- Processed high-volume shipping documentation and order data, ensuring accuracy and adherence to regulatory compliance standards.
- Conducted package audits and resolved misrouted shipments, meeting same-day Service Level Agreements (SLAs) to enhance delivery reliability.
- Collaborated with dispatch, warehouse operations, and customer support teams to identify and resolve delivery bottlenecks, improving overall service flow.
Education
Bachelor of Arts (B.A.) - Psychology
Psi Chi International Honor Society in Psychology
Skills
Technical & Software: Excel expertise
CRM Systems
Provide Enterprise
Scheduling Platforms
Case Management Software
Administrative & Operations: Data Entry
Client Support Coordination
Regulatory Compliance
Workflow Coordination
Vendor coordination
Record management
Languages: English (Native)
Spanish (Fluent / Professional)
Case coordination
Crisis Intervention
Client Resource Navigation
Telephone communication
Languages
Spanish
Professional Working
Timeline
Re-Entry Case Manager
Open Door Health Center
06.2026 - 09.2026Read More
Client Experience & Service Coordinator
Ulta Beauty
06.2022 - 06.2026Read More
Operations & Customer Support Associate
UPS
10.2018 - 05.2022Read More
Aurora University
Bachelor of Arts (B.A.) from Psychology
Read More