Josetta M. James
DeKalb
Summary
Ambitious and driven Customer Service professional with the ability to quickly adapt to new environments and organizational protocols. Proven leadership abilities within fast-paced work environments requiring attention to detail, communication, conflict resolution, process improvement, compliance, and workplace safety skills.
Overview
2026
2026
years of professional experience
Work History
Shift Manager
Popeye's, DeKalb, IL
01.2020 - Current
- Ensure timely food preparation and delivery to guests in accordance with specific order requests. Implement welcoming and collaborative working environment. Oversee cost control, customer service, and employee development functions. Promote company mission and procedures to drive operational efficiency.
Customer Service Representative
Red Roof Inn & Suites Hotel
2023 - 2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Information Management and Technology Consultant
Kishwaukee
2022 - 2022
- Streamlined information management processes by implementing efficient software solutions, resulting in improved data accessibility and reduced retrieval time.
- Evaluated the effectiveness of implemented technology solutions through ongoing monitoring and analysis, making adjustments as needed for continued success.
- Identified opportunities for process improvement within client organizations, leading to increased efficiency and cost savings.
- Managed complex projects from initiation through to completion, ensuring timely delivery and consistent communication with stakeholders.
Team Member
Burger King, DeKalb, IL
01.2018 - 01.2019
- Delivered exceptional guest service while working closely with colleagues and managers to maintain operational standards. Prepared and served food within fast-paced environment requiring attention to detail, communication skills, and team leadership talents.
Warehousing
Elite Staffing, Aurora, IL
01.2015 - 01.2015
- Processed and loaded orders in accordance with organizational standards in preparation for shipment.
Team Member
Walmart, Aurora, IL
01.2015 - 01.2015
- Guided customers in self-service technology, purchase decisions, and merchandise location. Resolved customer concerns, maintained workplace safety, stocked merchandise, removed damaged goods, organized product displays, monitored food quality, and adhered to sanitation standards.
Education
No Degree -
Kishwaukee College
21193 Malta Rd, Malta, IL 60150Skills
- Customer Satisfaction
- Attention to Detail
- Written/Verbal Communication
- Teamwork & Performance
- Regulatory Compliance
- Accountable & Responsible
- Self-Starter
- Flexible & Coachable
- Dedicated to Excellence
Timeline
Shift Manager
Popeye's, DeKalb, IL
01.2020 - Current
Team Member
Burger King, DeKalb, IL
01.2018 - 01.2019
Warehousing
Elite Staffing, Aurora, IL
01.2015 - 01.2015
Team Member
Walmart, Aurora, IL
01.2015 - 01.2015
Customer Service Representative
Red Roof Inn & Suites Hotel
2023 - 2024
Information Management and Technology Consultant
Kishwaukee
2022 - 2022
No Degree -
Kishwaukee College
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