Josephine James
Chicago
Summary
Learned and achieved high value customer service while serving and being a barista. In a fast paced environment, service remained high quality and cemented organization and time management. Maintained a strong and respectful environment with fellow employees during slow and hectic times.
Overview
3
3
years of professional experience
Work History
Barista/Waitress
Beverly Bakery
06.2022 - Current
- Promoted a welcoming environment for customers by having a friendly demeanor and promptly addressing their orders and concerns.
- Cleaned machines, desks, counters, utensils, tables, and seating areas multiple times a day.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities while there were hectic times.
- Controlled customer lines with impactful, efficient service.
- Handled customer concerns or order changes professionally, resolving issues to ensure customer satisfaction.
- Used and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and different miscellaneous coffee machinery in order to make customer's orders.
- Trained employees, sharing knowledge of various coffees, teas, and merchandise. Shared knowledge of serving and valuable information about managing and operating in a kitchen.
- Created wide variety of drinks, both coffee and noncoffee in the usual shift with positive customer satisfaction reactions and reviews.
- Assisted in inventory management, maintaining adequate stock levels by checking, refilling, and taking count of items in stock, promoting company effectiveness.
- Educated customers on coffee offerings, sharing details and information about differentiations of coffees.
- Followed food hygiene regulations, minimizing risk of contamination or illness between employees and customers by maintaining a safe and clean environment.
Education
Jones College Prep
Chicago, IL05-2025
Skills
- Time management
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Order taking
- Cash register operation
- Toast system operation
- FLUENT IN SPANISH
- Coffee brewing
- Food running
- Order management
Languages
Spanish
Native or Bilingual
Timeline
Barista/Waitress
Beverly Bakery
06.2022 - Current
Jones College Prep
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