Joseph L. Feldhaus
Collinsville
Summary
Skilled in leading entertainment and recreation operations with background in managing diverse teams to deliver high-quality recreational experiences. Possess strong organizational, communication, and leadership skills, ensuring smooth operation of events and activities. Demonstrated ability to innovate and implement strategies that enhance customer satisfaction and engagement. Made significant contributions to improving operational efficiency and increasing event attendance through strategic planning and execution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pool Manager/Swim Instructor/Camp Counselor
Pride of Illinois
Glen Carbon
09.2023 - Current
- Instructed swim lessons for ages three to twelve, covering beginner to advanced skill levels.
- Led Special Needs adaptive swim program to ensure inclusive learning experiences.
- Directed large group activities, promoting unity and safety among children.
- Managed pool maintenance and upkeep to ensure operational readiness.
- Assigned roles and managed staff to maintain efficiency.
- Mentored new instructors, fostering development and confidence.
- Identified equipment issues and provided effective solutions.
- Coordinated staff and student schedules for seamless operations.
- Resolved customer complaints in an efficient manner while maintaining a professional attitude.
Head Guard/Pool Lifeguard
Collinsville Aqua Park
Collinsville
05.2023 - 05.2025
- Reported equipment issues promptly to ensure operational readiness.
- Supervised daily pool operations and ensured safety compliance for all guests.
- Monitored guest activities to prevent accidents and enforce facility rules effectively.
- Responded promptly to emergencies, providing first aid and coordinating rescue efforts.
- Maintained accurate records of incidents, rescues, and daily pool activities for management review.
- Collaborated with management to develop safety protocols and training materials for staff.
- Conducted employee training sessions on water safety regulations, first aid, and CPR techniques.
- Provided customer service to patrons by answering questions and addressing concerns in a timely manner.
- Assisted with recruitment efforts by conducting interviews and hiring new employees as needed.
- Collaborated with management team to review operational reports and develop strategies for improving efficiency standards of operations within the facility premises.
- Performed regular inspections of the pool area to identify any potential hazards or areas of concern.
- Maintained high levels of alertness throughout shifts.
Customer Service/Cashier
Tropical Snow
Collinsville
04.2022 - 05.2024
- Processed sales transactions efficiently while ensuring accurate payment acceptance.
- Calculated and returned change accurately when required, minimizing errors.
- Reconciled cash drawers with sales receipts to maintain financial accuracy.
- Reported equipment issues promptly to ensure operational continuity.
- Maintained adequate change denominations in cash drawer and requested additional change as needed.
- Prepared store for opening and closing, ensuring readiness for customers.
- Assembled food orders with attention to portion control and presentation.
- Maintain high standards of customer service during high volume fast paced operations.
Education
Bachelor of Science - International Business, Spanish
Saint Louis University
Saint Louis, MO05-2028
High School Diploma -
Father McGivney Catholic High School
Glen Carbon, IL05.2025
Skills
- Customer service excellence
- Employee training and development
- Leadership and management
- Problem solving and analysis
- Conflict resolution strategies
- Operations oversight and efficiency
- Work delegation
- Professional demeanor
- Detail-oriented decision making
Languages
Spanish
Limited
Certification
- First Aid and CPR
Accomplishments
- Launched a profitable art business
Affiliations
- Soccer at Father McGivney High School and Gateway RUSH,
- Member of Law Scholars, Business Scholars, and Honors College at Saint Louis University,
Timeline
Pool Manager/Swim Instructor/Camp Counselor
Pride of Illinois
09.2023 - Current
Head Guard/Pool Lifeguard
Collinsville Aqua Park
05.2023 - 05.2025
Customer Service/Cashier
Tropical Snow
04.2022 - 05.2024
Bachelor of Science - International Business, Spanish
Saint Louis University
High School Diploma -
Father McGivney Catholic High School