Joseph Rimschneider
Romeoville,IL
Summary
Experienced professional in customer relations and administrative support, specializing in desk services. Recognized for fostering strong team collaboration and adapting to evolving needs. Proficient in efficiently managing floor operations, addressing inquiries, and delivering exceptional service. With a reliable and results-driven approach, consistently ensures smooth operations and prioritizes completion of business needs. At the same time, maintaining a safe and positive work environment. Experienced with front desk operations and guest services. Utilizes strong organizational skills to maintain efficient office workflows. Track record of providing excellent customer service and effectively managing administrative tasks.
Overview
7
7
years of professional experience
Work History
Shipping Desk Clerk
Walmart Distribution Center
11.2021 - Current
- Assigned daily tasks and doors to associates at the start of the shift while also going over our daily plan for the day And the best course of action to reach that goal
- Utilized YMS and GLS databases to troubleshoot computer issues, decreasing technical downtime while also systematically shipping out completed trailers by associates
- Successfully generated nightly reports including end-of-the-night numbers, TPR, and shift pass-down emails
- Ensuring seamless communication between shifts to allow the best productivity for the next workload
- Made strategic pivots and moves within our shift to allow our daily metric to be met.
- Crossed trained, In problem freight, QA, Shipping, Flow/Receiving, Traffic, and RSR to best assist my team in any problems that may occur
- Provided assistance to associates, such as going over ways to better hit their rate, discussing warehouse safety and number 1 focusing on quality to provide our best for the customer
- Translating for associates and managers who were not capable of speaking Spanish(intermediate)
- Improved associates satisfaction by resolving inquiries and addressing concerns effectively.
HR Insurance Clerk
Blue Cross Blue Shield
09.2019 - 10.2021
- Assisted over 500 members annually by providing concise and accurate information on membership policies, processes, benefits, products, and services
- Identified key customer needs through active listening
- Streamlined the customer service process by implementing a new ticketing system leading to an 80% reduction in wait times for customers
- Worked Closely with management in order to brainstorm new ideas in order to provide a more user friendly call center for non technical individuals
Shift Lead
Cici's Pizza
01.2018 - 07.2019
- Coordinated the scheduling of weekly shifts for 20+ associates
- Assisted associates with resolving customer complaints, while maintaining a positive attitude
- Conducted nightly register audits to ensure all transactions were accurately recorded, for closing night shift
Education
Business Management - Logistics And Supply Chain Management
Lewis University
Romeoville, IL05-2026
Skills
- Assistance Coordination
- Adaptability
- Critical thinking
- Workplace safety
Awards
- Hero of the Week, Given to me due to my outstanding work and strong efforts to succeed in my department.
- Employee of the Month, An award I received for my hard work, dedication and overall attitude to better myself and my company and continue our strides to satisfy our consumers.
Timeline
Shipping Desk Clerk
Walmart Distribution Center
11.2021 - Current
HR Insurance Clerk
Blue Cross Blue Shield
09.2019 - 10.2021
Shift Lead
Cici's Pizza
01.2018 - 07.2019
Business Management - Logistics And Supply Chain Management
Lewis University
Similar Profiles
MIATA WILLIAMSMIATA WILLIAMS
Warehouse Worker at Walmart Distribution Center/WalmartWarehouse Worker at Walmart Distribution Center/Walmart
William SmithWilliam Smith
Order Filling, Unloading, Hauler, Trainer, Receiver and Quality Control at WALMART DISTRIBUTION CENTER/ Walmart StoresOrder Filling, Unloading, Hauler, Trainer, Receiver and Quality Control at WALMART DISTRIBUTION CENTER/ Walmart Stores
Janie WalthourJanie Walthour
Quality Control Technician at Walmart Distribution CenterQuality Control Technician at Walmart Distribution Center