Joseph Rasmussen
Gilberts,IL
Summary
At Xerox, I spearheaded initiatives that significantly enhanced client retention, demonstrating exceptional technical support and customer service skills. My expertise in preventive maintenance and mechanical aptitude led to notable equipment reliability improvements. Collaboratively, I contributed to design enhancements, optimizing both machinery performance and service quality.
Experienced with technical diagnostics, system repairs, and maintenance. Utilizes problem-solving skills to ensure equipment reliability and reduce operational disruptions. Knowledge of industry standards and best practices ensures high-quality service delivery.
Overview
26
26
years of professional experience
Work History
Service Engineer
Xerox
11.2012 - Current
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Investigated and corrected mechanical problems with machinery.
- Performed troubleshooting and repair for complex electrical equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Optimized resource utilization to minimize costs by accurately estimating job requirements and procuring necessary parts in a timely manner.
- Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
- Installed, configured and tested equipment on specialized platforms.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Improved equipment reliability by implementing preventive and predictive maintenance programs.
- Trained junior engineers on best practices in maintenance engineering, fostering a culture of continuous learning and improvement.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Optimized machinery performance, conducting regular diagnostics and adjustments.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Diagnosed and resolved machine operation variations and equipment problems.
Welder
Groth Manufacturing
05.2011 - 05.2012
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Inspected welds and checked critical measurements to meet specifications.
- Worked effectively in fast-paced environments.
- Conducted rigorous post-weld inspections to guarantee structural integrity of each piece.
Sales/ Assistance Manager
NAPA Auto Parts - Genuine Parts
05.1999 - 05.2011
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Welding And Art
Elgin Community College
Elgin, ILHigh School Diploma -
Jacobs
Algonquin, IL05-2000
Skills
- Technical support
- Field service
- Equipment assembly
- Preventive Maintenance
- Parts replacement
- Mechanical aptitude
- Inventory oversight
- Appointment management
- Equipment installation
2014 MFP technician of the year
It was a honor to recieve this award. I won this award by performing world class service.
Timeline
Service Engineer
Xerox
11.2012 - Current
Welder
Groth Manufacturing
05.2011 - 05.2012
Sales/ Assistance Manager
NAPA Auto Parts - Genuine Parts
05.1999 - 05.2011
Welding And Art
Elgin Community College
High School Diploma -
Jacobs
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