Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Pugh

Metropolis

Summary

Dynamic social media intern at Old Row, skilled in content writing and customer relations. Successfully developed and executed campaigns that enhanced brand visibility and engagement. Proven ability to analyze marketing analytics, refine strategies, and foster community engagement, contributing to increased audience growth and satisfaction.

Experienced with team leadership, strategic planning, and operational efficiency. Utilizes strong problem-solving skills to address challenges and drive success. Track record of fostering collaborative environments and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Social Media Intern

Old Row
08.2024 - Current
  • Developed engaging content for various social media platforms to enhance brand visibility.
  • Monitored social media channels, responding to inquiries and fostering community engagement.
  • Assisted in executing social media campaigns, ensuring alignment with marketing goals.
  • Analyzed performance metrics to refine strategies and improve audience targeting.
  • Scheduled and published posts using social media management tools for consistent outreach.
  • Developed and executed social media campaigns for optimal reach, engagement, and growth.

Manager in Charge

Mattress Gallery
10.2023 - Current
  • Supervised daily operations to ensure optimal customer service and product availability.
  • Trained new staff on sales techniques and product knowledge to enhance team performance.
  • Implemented inventory management procedures, improving stock accuracy and reducing discrepancies.
  • Developed promotional displays to increase visibility of key products and drive sales growth.
  • Coordinated with vendors to negotiate pricing and maintain strong supplier relationships.
  • Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty to the brand.

Manager in Charge

Mattress Market
10.2023 - Current
  • Analyzed sales data to identify trends, supporting strategic decision-making for product assortment.
  • Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
  • Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
  • Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
  • Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.

Desk Attendant

The Zone 24-hour Fitness Center
05.2021 - Current
  • Managed front desk operations, ensuring smooth check-in and customer service experiences.
  • Trained new staff on policies, procedures, and customer interaction protocols.
  • Monitored facility cleanliness and equipment functionality to maintain safety standards.
  • Assisted members with inquiries, resolving issues promptly to enhance satisfaction.
  • Maintained cleanliness of entranceway, lobby and restrooms.
  • Greeted guests entering and exiting facility.

Education

Bachelor of Arts - Creative Writing

Murray State University
Murray, KY
05-2026

Bachelor of Arts - English Education

West Kentucky Community And Technical College
Paducah, KY
05-2023

Skills

  • Content writing
  • Written communication
  • Content curation
  • Customer relations
  • Troubleshooting and problem resolution
  • Strategic planning
  • Multitasking proficiency
  • Brand awareness
  • Marketing analytics

Timeline

Social Media Intern

Old Row
08.2024 - Current

Manager in Charge

Mattress Gallery
10.2023 - Current

Manager in Charge

Mattress Market
10.2023 - Current

Desk Attendant

The Zone 24-hour Fitness Center
05.2021 - Current

Bachelor of Arts - Creative Writing

Murray State University

Bachelor of Arts - English Education

West Kentucky Community And Technical College

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Joseph Pugh