Joseph Paramo
Chicago
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Exceptional manager skills with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
4
4
years of professional experience
2013
2013
years of post-secondary education
Work History
Assistant Store Manager
Family Dollar
Chicago
06.2025 - Current
- Assisted in managing daily store operations and staff activities.
- Implemented visual merchandising strategies to enhance product displays.
- Trained new employees on store policies and customer service standards.
- Coordinated inventory management and stock replenishment efforts.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
General Manager
Ulta Beauty Inc.
Niles
09.2023 - 03.2025
- Oversaw daily store operations to ensure a seamless customer experience.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Led a team of associates, providing training and support to enhance performance.
- Implemented promotional strategies to drive sales and increase customer engagement.
- Coordinated staff schedules to align with peak business hours and customer needs.
- Resolved customer issues promptly, maintaining high satisfaction levels within the store environment.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Driver Trainer
Amazon
Sturtevant
03.2023 - 09.2024
- Conducted training sessions on safe driving practices and company policies.
- Evaluated driver performance through observations and feedback sessions.
- Developed training materials to enhance driver skills and knowledge.
- Coordinated onboarding processes for new drivers at Amazon facilities.
- Educated drivers on defensive driving techniques, such as how to handle hazardous conditions or emergency situations while behind the wheel.
- Provided guidance to inexperienced drivers on topics like route planning, fuel efficiency, customer service etiquette.
- Instructed drivers on proper procedures for operating trucks, including shifting gears and backing up trailers.
- Inspected vehicles prior to use during training sessions for any potential issues that could affect safety.
IADT Manager
Amazon
Sturtevant
08.2022 - 02.2023
- Managed team schedules to ensure efficient workflow in fast-paced environment.
- Coordinated training sessions for new employees on operational procedures.
- Oversaw inventory management to maintain stock levels and accuracy.
- Implemented process improvements to enhance efficiency in daily operations.
- Facilitated communication between departments to streamline project execution.
- Monitored compliance with safety standards and company policies consistently.
Associate
Amazon
Sturtevant
12.2021 - 08.2022
- Assisted with inventory management and product organization in fulfillment centers.
- Supported team members in processing customer orders efficiently and accurately.
- Participated in daily team meetings to discuss operational goals and updates.
- Adapted quickly to changes in processes and priorities throughout shifts.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Trained approximately 100 new DA’s to Peak season and maintained a 100% DA compliance score throughout.
Education
Bachelor of Arts - Clinical Psychology
Robert Morris University
Chicago, IL 08.2010 - 05.2014
Nicholas Senn High School
Chicago, ILSkills
- Visual merchandising
- Inventory management
- Employee training
- Cash handling
- Customer service
- Staff scheduling
- Sales monitoring
- Promotional strategies
- Team leadership
- Conflict resolution
- Effective communication
- Performance evaluation
- Staff recruitment
- POS systems
- Order management
- Goals and performance
- Customer service and engagement
- Attention to detail
- POS systems operations
- Loss prevention
- Sales growth
- Staff management
- Pricing and markdowns
- Inventory counting
- Inventory control
- Incident reports
- Team building and leadership
- Staff supervision
- Store opening and closing
- Shift scheduling
- Store organization
- Vendor management
- Department oversight
- Display setup
Languages
English
Full Professional
Timeline
Assistant Store Manager
Family Dollar
06.2025 - Current
General Manager
Ulta Beauty Inc.
09.2023 - 03.2025
Driver Trainer
Amazon
03.2023 - 09.2024
IADT Manager
Amazon
08.2022 - 02.2023
Associate
Amazon
12.2021 - 08.2022
Bachelor of Arts - Clinical Psychology
Robert Morris University
08.2010 - 05.2014
Nicholas Senn High School