Joseph Palella
Roselle,IL
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts 150 pounds. Highly experienced in performing quality inspections and machinery operations.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Home Depot, M.E.T
09.2024 - 04.2025
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Restaurant Manager
Raising Cane's Chicken Fingers
07.2022 - 08.2024
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
Store Manager/Sales Manager
Spotted Paw Grooming & PET Goods, llc
09.2021 - 03.2022
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
Team Member
Menards
01.2020 - 11.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Sought out ways to go above and beyond job requirements.
- Developed strong relationships with coworkers and managers.
- Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Contributed to team success by completing jobs quickly and accurately.
Sales Representative
BC Body Craft
10.2020 - 07.2021
- Find and supply spare parts for automobiles, mechanical equipment, electronics and other consumer products for the safe and profitable operation of the repair shop.
- Consulted and informed customers of repair and part prices.
- Worked closely with insurance companies to appraise work done on clients vehicles.
- Consulted repairs with technicians and coworkers to ensure the right price and time is dedicated to a flawless repair job.
Assistant Restaurant Manager
Doughocracy
04.2019 - 12.2020
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
Shift Manager
Dairy Queen
07.2018 - 10.2019
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Exercised composure under pressure and in escalated customer service scenarios.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
DePaul College Prep
Chicago, IL05-2018
Skills
- Preparing reports
- Work Planning and Prioritization
- Conflict resolution
- Vendor management
- Treatment delivery
- Resuscitation
- Emergency vehicle operation
- Vital signs monitoring
- Respiratory assessment
- Patient stabilization
Certification
- EMT - Certified Emergency Medical Technician
Timeline
Associate
Home Depot, M.E.T
09.2024 - 04.2025
Restaurant Manager
Raising Cane's Chicken Fingers
07.2022 - 08.2024
Store Manager/Sales Manager
Spotted Paw Grooming & PET Goods, llc
09.2021 - 03.2022
Sales Representative
BC Body Craft
10.2020 - 07.2021
Team Member
Menards
01.2020 - 11.2021
Assistant Restaurant Manager
Doughocracy
04.2019 - 12.2020
Shift Manager
Dairy Queen
07.2018 - 10.2019
High School Diploma -
DePaul College Prep
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