Joseph L Thompson
Chicago
Summary
My work history is based around experience in Warehouse and logistics. I am highly organized and equipped to manage efficiently to ensure timely service for good customer feedback. I try to focus on team collaboration and adapt to changing needs of the company. I believe i am a reliable, organized, and skilled asset equipped with excellent customer service skills. Known for dependability, excellent communication and honesty.
Overview
8
8
years of professional experience
Work History
Mail Carrier
United States Post Office
06.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Package Delivery Driver
Amazon Delivery
03.2022 - 03.2024
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Fulfillment Associate
Amazon Fulfillment Center
05.2020 - 03.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Loaded items onto trucks using regular non electric pallet jacks.
- Gathered items from robot pods and put them into bens to then be shipped or stored throughout the warehouse.
Assistant Manager
KFC Kentucky Fried Chicken
01.2018 - 05.2020
- Greeted customers entering the store and responded promptly to all customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Insured that team members followed safety guidelines when handling food.
- Responsible for creating schedule
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Package handler
FedEx Grounds
11.2016 - 01.2018
- Standing for long periods of time
- Capability of lifting up to 100 pounds
- Improved efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Capability of using a rf scanner to scan each package to the correct location in warehouse.
Education
Associate of Applied Science - Business in Applied Sciences
Olive Harvey College
Chicago, IL05.2016
Associate of Applied Science - Business Management
Southern Illinois University
Carbondale, IL01.2015
Diploma -
South Shore High School of Leadership
Chicago, IL06.2014
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Food safety knowledge
- Knowledge on microsoft word and excell for Data entries
- Pallet jack trained
- Rf scanner knowledge
- Capable of lifting heavy work equipment
- Route management
Timeline
Mail Carrier
United States Post Office
06.2024 - Current
Package Delivery Driver
Amazon Delivery
03.2022 - 03.2024
Fulfillment Associate
Amazon Fulfillment Center
05.2020 - 03.2022
Assistant Manager
KFC Kentucky Fried Chicken
01.2018 - 05.2020
Package handler
FedEx Grounds
11.2016 - 01.2018
Associate of Applied Science - Business in Applied Sciences
Olive Harvey College
Associate of Applied Science - Business Management
Southern Illinois University
Diploma -
South Shore High School of Leadership
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