Summary
Overview
Work History
Education
Skills
Leadership
Timeline
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Joseph LaFramboise

Summary

Driven and strategic leader with knack for inspiring teams and fostering innovation. Possesses deep understanding of corporate governance and financial management, coupled with expertise in strategic planning and operational oversight. Dedicated to creating lasting impact by driving organizational growth and efficiency.

Overview

27
27
years of professional experience

Work History

President

Solution Marketing Services
01.2011 - Current
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Supported project management team for optimal performance.
  • Reduced operational costs through strategic cost management initiatives.
  • Adopted cutting-edge technologies to improve productivity levels within the organization.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Oversaw divisional marketing, advertising and new product development.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Directed technological improvements, reducing waste and business bottlenecks.

Vice President of Operations

Centive Services
08.2006 - 12.2012
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Supported project management team for optimal performance.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Increased profitability with cost control measures and revenue generation initiatives.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
  • Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
  • Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Identified opportunities to improve business process flows and productivity.
  • Facilitated timely decision-making through accurate data analysis and insightful reporting on key operational metrics.
  • Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
  • Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Pioneered sustainability program that not only reduced waste but also enhanced brand's reputation.
  • Negotiated favorable terms with suppliers, significantly reducing material costs and improving profit margins.
  • Cultivated key partnerships with industry leaders, enhancing company's visibility and strategic positioning.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Director of Operations

Centiv Services
08.2004 - 12.2010
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Assisted in recruiting, hiring and training of team members.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Interacted well with customers to build connections and nurture relationships.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Established and monitored quality assurance standards to achieve operational excellence.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Streamlined communication channels within organization, implementing comprehensive internal communication platform that facilitated real-time information sharing.
  • Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
  • Improved project delivery times, adopting agile methodologies and fostering collaborative environment that encouraged quick decision-making and flexibility.
  • Spearheaded negotiation of cost-effective contracts with suppliers, significantly reducing operational expenses without compromising on quality.
  • Achieved significant cost savings by renegotiating vendor contracts and optimizing supply chain logistics.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Sales Representative

Contract / Services Web Offset
05.1998 - 08.2006
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Participated in trade shows and conferences to network and generate leads.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Set and achieved company defined sales goals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

Bachelor of Arts - History / Secondary Education

North Eastern Illinois University
Chicago, IL

Skills

  • Team Leader
  • Problem-Solving
  • Price Negotiations
  • Project Management
  • Communication
  • Web Development
  • Marketing
  • Budget Planning
  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Employee relations
  • Crisis management
  • Operations management
  • Staff training
  • Project management
  • Sales and marketing
  • Business development
  • Contract negotiation
  • Budget management
  • Negotiation
  • Company representation
  • Business planning
  • Process improvement
  • Operations oversight
  • Vendor sourcing and negotiations
  • Revenue generation
  • Staff management
  • Innovation and creativity
  • Technology literacy
  • Cost control
  • Partnership development
  • Brand management
  • Consulting
  • Marketing expertise
  • Cost reduction
  • Account management
  • Team leadership
  • Team motivation
  • Decision-making
  • Public speaking
  • Leadership and people development
  • Approachable leader

Leadership

Successfully led a business from inception to sustained profitability for13 years.

Timeline

President

Solution Marketing Services
01.2011 - Current

Vice President of Operations

Centive Services
08.2006 - 12.2012

Director of Operations

Centiv Services
08.2004 - 12.2010

Sales Representative

Contract / Services Web Offset
05.1998 - 08.2006

Bachelor of Arts - History / Secondary Education

North Eastern Illinois University

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Joseph LaFramboise