Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Kim

Lombard

Summary

Proven leader in customer service management at Joseph Kim, adept in problem-solving and team building, significantly enhancing customer satisfaction and loyalty. Expert in cash handling and fostering a collaborative work environment, I excel in streamlining workflow and managing time to exceed business needs. I am an encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. I am dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Customer Service Manager

Joseph Kim
06.2023 - Current
  • I resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.

Front End Associate

Joseph Kim
01.2019 - 08.2021
  • Operated cash register for cash, check, and credit card transactions accurately.
  • Helped customers complete purchases, locate items, and join reward programs.
  • I welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • I worked a flexible schedule and extra shifts to meet business needs.

Education

Bachelor of Arts - General Studies

Northern Illinois University
Dekalb, IL
06.2026

Skills

  • Customer Service
  • Problem-Solving
  • Excellent time management skills
  • Cash Handling
  • Team Building and Leadership
  • Effective workflow management
  • Customer Relations

Timeline

Customer Service Manager

Joseph Kim
06.2023 - Current

Front End Associate

Joseph Kim
01.2019 - 08.2021

Bachelor of Arts - General Studies

Northern Illinois University
Joseph Kim